Remote-Ready CRM Campaign Coordinator

Oman Shell; Toronto; On-site; CAD 82,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Remote/mobile working

Paid parental leave

Job summary

Shell Canada is seeking a CRM Campaign Coordinator to help deliver the CRM and Digital Engagement strategy. You will manage campaign briefs, coordinate across channels, and ensure compliant, timely execution with a focus on customer loyalty and engagement.

The role requires 3+ years in CRM, a Bachelor's degree, and familiarity with Braze. The position offers flexible hours, remote/mobile options, and a competitive salary range.

Qualifications

• Bachelor's degree required.
• At least 3+ years of CRM experience.
• Familiarity with Braze and loyalty programs is preferred.

Responsibilities

• Execute CRM and Digital Engagement strategy through campaign delivery across owned channels (email, app, SMS, push notifications).
• Manage campaign briefs to ensure clarity, consistency, and alignment with objectives and messaging standards.
• Work with legal to ensure terms and conditions are accurate and compliant.
• Manage customer journeys to provide a seamless experience across touchpoints.
• Coordinate campaign timelines, asset delivery, and approvals to ensure on-time execution.
• Conduct quality assurance checks on campaign content, targeting, and technical functionality.
• Maintain and update campaign calendars and documentation to track progress and performance.
• Support post-campaign reporting, metrics, and continuous improvement.

Skills

CRM

Campaign coordination

Email marketing

Cross-functional collaboration

Education

Bachelor's degree

Tools

Braze

Job description

Shell Canada is seeking a CRM Campaign Coordinator to help deliver the CRM and Digital Engagement strategy. You will manage campaign briefs, coordinate across channels, and ensure compliant, timely execution with a focus on customer loyalty and engagement.

The role requires 3+ years in CRM, a Bachelor's degree, and familiarity with Braze. The position offers flexible hours, remote/mobile options, and a competitive salary range.