CRM Campaign Coordinator

Oman Shell; Toronto; Hybrid; CAD 82,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Remote/mobile working

Paid parental leave

Job summary

Shell Canada is seeking a CRM Campaign Coordinator to help deliver the CRM and Digital Engagement strategy. You will manage campaign briefs, coordinate across channels, and ensure compliant, timely execution with a focus on customer loyalty and engagement.

The role requires 3+ years in CRM, a Bachelor's degree, and familiarity with Braze. The position offers flexible hours, remote/mobile options, and a competitive salary range.

Qualifications

• Bachelor's degree required.
• At least 3+ years of CRM experience.
• Familiarity with Braze and loyalty programs is preferred.

Responsibilities

• Execute CRM and Digital Engagement strategy through campaign delivery across owned channels (email, app, SMS, push notifications).
• Manage campaign briefs to ensure clarity, consistency, and alignment with objectives and messaging standards.
• Work with legal to ensure terms and conditions are accurate and compliant.
• Manage customer journeys to provide a seamless experience across touchpoints.
• Coordinate campaign timelines, asset delivery, and approvals to ensure on-time execution.
• Conduct quality assurance checks on campaign content, targeting, and technical functionality.
• Maintain and update campaign calendars and documentation to track progress and performance.
• Support post-campaign reporting, metrics, and continuous improvement.

Skills

CRM

Campaign coordination

Email marketing

Cross-functional collaboration

Education

Bachelor's degree

Tools

Braze

Job description

Alberta, Canada**Job Family Group:**Sales & Marketing**Worker Type:**Regular**Posting Start Date:**September 21, 2026**Business Unit:**Downstream and Renewables**Experience Level:**Experienced Professionals**Job Description:**Shell is seeking a Customer Relationship Management (CRM) Campaign Coordinator who will play a vital role in supporting the execution of the overall CRM and Digital Engagement strategy. This position ensures that CRM campaigns are delivered on time, with clarity, accuracy, and consistency, while aligning with strategic objectives to enhance customer engagement and loyalty.Working closely with the CRM Manager, internal teams, and external partners, this role is responsible for managing campaign briefs, coordinating execution across channels, and ensuring a seamless and engaging customer experience. The ideal candidate is organized, detail-oriented, and thrives in managing multiple tasks and timelines in a dynamic environment.Shell Mobility is one of the world's largest customer-facing businesses, serving more than 32 million customers every day across 46,000 locations in over 80 countries. As we continue to grow and evolve through the energy transition, we are transforming how we engage customers through loyalty, digital experiences, personalization, data, and AI-driven marketing. This role offers a unique opportunity to shape the future of customer engagement for one of the world's most recognized brands, driving innovative CRM and loyalty strategies that influence millions of customer interactions and deliver meaningful business growth.**What you'll be doing*** Execute CRM and Digital Engagement strategy through campaign delivery across owned channels (email, app, SMS, push notifications)* Manage campaign briefs to ensure clarity, consistency, and alignment with objectives and messaging standards* Work with legal to make sure campaign terms and conditions are accurate and compliant with relevant regulations* Manage customer journeys to provide a seamless and engaging experience across touchpoints* Work with SMEs (Subject Matter Experts) and Product Owners to ensure messaging is accurate, relevant, and consistent* Coordinate campaign timelines, asset delivery, and approvals to ensure on-time execution* Conduct quality assurance checks on campaign content, targeting, and technical functionality* Maintain and update campaign calendars and documentation to track progress and performance* Support with post-campaign reporting, metrics, and supporting continuous improvement efforts* Support A/B testing and the implementation of enhancements based on performance data**What you bring*** The candidate must have legal authorization to work in Canada on a full-time basis* Bachelor's degree* At least 3 or more years of experience in CRM* Understanding of CRM best practices and customer lifecycle marketing* Familiarity with Braze CRM platforms and tools is preferred* A good overall understanding of the Mobility & Convenience business is an advantageAfter you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process and must be successfully completed within 3 days of receiving the initial assessment invite. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine the next steps. Thank you for your interest in Shell.If you don't see yourself fully reflected in every job requirement listed in the posting above, we still encourage you to reach out and apply. Research has shown that women & those from under-represented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company, and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.**What we offer**The base salary range for this position is $82,000 - $ 120,000 per year. Individual pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity.You bring your skills and experience to Shell, and in return you work with talented, committed people in an innovative work environment. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.* Progress as a person as we work on the energy transition together* Continuously grow the transferable skills you need to get ahead* Work at the forefront of technology, trends, and practices* Collaborate with experienced colleagues with unique expertise* Achieve your balance in a values-led culture that encourages you to be the best version of yourself* Benefit from flexible working hours, and the possibility of remote/mobile working* Perform at your best with a competitive starting salary and annual performance-related salary increase; our pay and benefits packages are among the best in the world* Take advantage of paid parental leave, including for non-birthing parents* Join an organization working to become one of the most diverse and inclusive in the world* We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply* Grow as you progress through diverse career opportunities in national and international teams* Gain access to a wide range of training and development programsWe'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, .**Shell in Canada**Shell Canada is part of a global group of energy and petrochemicals companies with an average of 92,000 employees in more than 70 countries and has been operating in Canada since 1911.Shell Canada is one of the few truly integrated energy companies in Canada with all of Shell's global businesses represented, including upstream, integrated gas, downstream, and renewables and energy solutions. That means we do everything from exploration, gas production, refining and manufacturing, to providing fuels and developing energy solutions for our customers.At a glance, our businesses and projects in Canada include:* Joint Venture Partner (40%) with LNG Canada which will export Canadian natural gas to Asian markets* Shale gas and liquids assets in Alberta and British Columbia* A network of 1,400 retail stations across Canada* The Scotford Complex in Alberta includes an upgrader; chemicals plant and is home to the Quest carbon capture and storage facility* The Sarnia Manufacturing Centre refinery in Ontario* Investments in renewables and energy solutions, including EV charging, hydrogen and biofuels* 12 Shell-owned distribution terminals, three of which have marine operations* Shell Aviation Canada delivers across a network of 26 airport fixed-based operations and airport consortiums, from coast to coast. Shell Aviation provides 1.7 billion liters of high-quality fuel annually in Canada and offers reliable and safe into-plane delivery* Strong Sulphur and Lubricants businesses as well as an innovative Supply and Trading business-**DISCLAIMER:**Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment