CRM Campaign Coordinator — Remote & Flexible Hours

Oman Shell; Calgary; On-site; CAD 82,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Remote/mobile working

Competitive salary & annual increase

Paid parental leave

Diversity & inclusion focus

Training & development

Job summary

Shell Canada is seeking a CRM Campaign Coordinator to drive the execution of CRM and digital engagement strategies across email, app, SMS, and push channels. You will work with the CRM Manager and cross-functional teams to ensure timely, accurate, and compliant campaign delivery that enhances customer engagement and loyalty.

The ideal candidate has 3+ years of CRM experience, a Bachelor’s degree, and familiarity with Braze.

Qualifications

• Legal authorization to work in Canada on a full-time basis.
• Bachelor’s degree or higher.
• 3+ years of CRM experience or equivalent.
• Understanding of CRM best practices and customer lifecycle marketing.
• Familiarity with Braze CRM platform preferred.

Responsibilities

• Execute CRM and Digital Engagement strategy through multi-channel campaign delivery (email, app, SMS, push).
• Manage campaign briefs for clarity, consistency, and alignment with objectives.
• Coordinate with Legal to ensure compliance of terms and conditions.
• Manage customer journeys across touchpoints for a seamless experience.
• Collaborate with SMEs and Product Owners for accurate messaging.
• Coordinate timelines, asset delivery, and approvals for on-time execution.
• Perform QA on content, targeting, and technical functionality.
• Maintain campaign calendars and documentation; track progress and performance.
• Assist with post-campaign reporting and continuous improvement.

Skills

CRM

Campaign management

Braze

Digital engagement

Stakeholder coordination

Education

Bachelor's degree

Tools

Braze

Job description

Shell Canada is seeking a CRM Campaign Coordinator to drive the execution of CRM and digital engagement strategies across email, app, SMS, and push channels. You will work with the CRM Manager and cross-functional teams to ensure timely, accurate, and compliant campaign delivery that enhances customer engagement and loyalty.

The ideal candidate has 3+ years of CRM experience, a Bachelor’s degree, and familiarity with Braze.