Remote Public Sector Customer Success Manager

ClearGov; Calgary, Toronto; Hybrid; CAD 100,000 - 110,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Benefits package

HSA/Canada wellness

Job summary

ClearGov in Canada is seeking a structured Customer Success Manager to own the health, value realization, retention, and upsell of a 100–150 account portfolio. You will balance executive relationships with scalable operations in a remote, flexible work environment.

You will leverage process mapping, product knowledge, and integration understanding to reduce churn, drive adoption, and articulate ROI for government finance leaders.

Qualifications

• 3–5 years of hands-on experience in Customer Success, Account Management, or a client-facing role within a B2B SaaS environment.
• Experience with GovTech or public-sector customers is a plus.
• Strong ability to grow accounts and manage renewals.

Responsibilities

• Lead monthly milestone meetings (QBRs/EBRs/Partnership Reviews/Renewals).
• Translate product capabilities into measurable business outcomes with Success Plans for your portfolio.
• Deliver data-driven forecasts for renewals, downsell risks, and expansions in SFDC.
• Monitor account health signals and mitigate risk to protect GRR/NRR.
• Identify expansion opportunities and drive qualified pipeline.
• Provide quarterly Book of Business readouts to CS Leadership.

Skills

Customer Success

Account Management

B2B SaaS

Tools

SFDC

ChurnZero

Gong

Job description

ClearGov in Canada is seeking a structured Customer Success Manager to own the health, value realization, retention, and upsell of a 100–150 account portfolio. You will balance executive relationships with scalable operations in a remote, flexible work environment.

You will leverage process mapping, product knowledge, and integration understanding to reduce churn, drive adoption, and articulate ROI for government finance leaders.