Product Support Specialist - Impactful Customer Success

Jobber; Vancouver; On-site; CAD 50,000 - 68,000; Full time

Benefits offered by this job

Extended health benefits

Stock options

Retirement savings matching

Career development programs

Job summary

Jobber is seeking a Product Support Specialist to join our Customer Success team in Canada, open to candidates in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

You will assist hundreds of users with the latest features, help troubleshoot issues, and contribute to a knowledge base. A 1-year contact centre background is preferred, with a strong emphasis on empathy and clear communication.

Qualifications

• Minimum 1 year in a contact centre role.
• Ability to adapt quickly in a fast-growing environment.
• Empathetic and able to guide customers with clarity.
• Clear verbal and written communication with customers.
• Curious and eager to learn new features and workflows.
• Reliable, resilient, and tech-fluent.

Responsibilities

• Respond to inquiries across live chat, phone, or email.
• Troubleshoot features, bugs, or workflow questions.
• Maintain high productivity across channels.
• Liaise with product and technical teams on feedback.
• Build and document a knowledge base of FAQs.

Skills

Contact centre experience

Customer-focused communication

Empathy

Problem solving

Technical aptitude

Job description

Jobber is seeking a Product Support Specialist to join our Customer Success team in Canada, open to candidates in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

You will assist hundreds of users with the latest features, help troubleshoot issues, and contribute to a knowledge base. A 1-year contact centre background is preferred, with a strong emphasis on empathy and clear communication.