Bilingual Customer Support Specialist - Remote

Jobgether; Canada; Remote; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Fully remote work

Paid training

Career advancement

Performance feedback

Paid time off

Bonus potential

Health and retirement benefits (plan)

Job summary

Jobgether seeks a Bilingual Customer Service Representative based in Canada. The role delivers high-quality support in two languages across phone, email, live chat and more.

This fully remote, full-time position emphasizes problem-solving, clear communication and customer relationship management, with training and opportunities for professional growth. You will respond to inquiries, resolve complaints, explain products and services, and ensure customer concerns are addressed efficiently while

Qualifications

• Fluency in English and a second required language, both spoken and written.
• Strong verbal and written communication and active listening.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Respond to inquiries via phone, email, live chat and other channels in both required languages.
• Investigate and resolve customer issues and provide solutions.
• Explain products, services, policies and procedures clearly to customers.
• Maintain accurate records of interactions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.

Skills

Bilingual communication

Customer service

Verbal and written English

CRM familiarity

Education

High school diploma

Tools

CRM software

Remote work tools

Job description

Jobgether seeks a Bilingual Customer Service Representative based in Canada. The role delivers high-quality support in two languages across phone, email, live chat and more.

This fully remote, full-time position emphasizes problem-solving, clear communication and customer relationship management, with training and opportunities for professional growth. You will respond to inquiries, resolve complaints, explain products and services, and ensure customer concerns are addressed efficiently while