Customer Support (Chat-Based) – Remote, No Phone Calls | Canada

Mashreq Bank; Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading remote consultancy is seeking a dedicated Customer Support Representative to join their team in Canada. This fully remote role focuses on chat-based support, requiring strong written communication and problem-solving skills. The ideal candidate will ensure timely and professional customer assistance, contributing to client satisfaction and maintaining a positive brand image. Competitive compensation and opportunities for growth are offered.

Benefits

Fully remote work

Competitive compensation package

Opportunities for growth

Training and development programs

Collaborative work environment

Qualifications

• Exceptional written communication skills in English.
• Strong problem-solving and analytical abilities.
• Attention to detail and accuracy in all responses.

Responsibilities

• Respond promptly to customer inquiries via chat.
• Provide accurate information on products and services.
• Resolve customer issues efficiently.

Skills

Written communication

Problem-solving

Time management

Multitasking

Customer satisfaction focus

Tools

Chat support platforms

Basic CRM software

Job description

Job Summary

Houston Skilled Consultancy is seeking a dedicated and detail-oriented Customer Support Representative to join our remote team in Canada. This is a chat-based support role, offering a fully remote work opportunity with no phone interactions required. The ideal candidate will excel in written communication, problem-solving, and delivering exceptional customer experiences. As a key member of our support team, you will help ensure our clients receive timely, accurate, and professional assistance while maintaining a positive brand image.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via chat.

• Provide accurate information on products, services, policies, and procedures.

• Resolve customer issues efficiently, escalating when necessary to appropriate teams.

• Document all interactions clearly and thoroughly in the customer support system.

• Collaborate with team members to improve service quality and identify common customer concerns.

• Maintain a high level of empathy, patience, and professionalism in all interactions.

• Meet individual and team performance goals, including response time and customer satisfaction metrics.

Required Skills and Qualifications

• Exceptional written communication skills in English.

• Strong problem-solving and analytical abilities.

• Excellent time management and multitasking skills.

• Comfortable using chat support platforms and basic CRM software.

• Ability to work independently while meeting deadlines.

• Attention to detail and accuracy in all responses.

Experience

• Previous experience in customer support, preferably in chat-based roles, is preferred.

• Experience with e-commerce, tech support, or remote service environments is an advantage.

Working Hours

• Flexible remote working hours, with shifts available to accommodate different schedules.

• Must be able to commit to consistent availability as per assigned shift.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with a focus on customer satisfaction.

• Ability to adapt quickly to new systems and processes.

• High degree of computer literacy, including typing accuracy and speed.

• Proactive and solution-oriented mindset.

Benefits

• Fully remote work from anywhere in Canada.

• Competitive compensation package.

• Opportunities for growth and career advancement.

• Training and development programs to enhance skills.

• Supportive, collaborative, and inclusive work environment.

Why Join Houston Skilled Consultancy?

• Be part of a forward-thinking company that values innovation and customer excellence.

• Work from the comfort of your home while making a real impact on customer satisfaction.

• Join a team that prioritizes work-life balance and professional development.

• Enjoy the flexibility, autonomy, and support of a remote-first organization.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience via our careers portal or email us. Please include Customer Support (Chat-Based) – Remote in the subject line.