Remote Parts Counter Person Remote Sites (Rotation)

Bilinguallink; Kamloops; On-site; CAD 50,000 - 62,000; Full time

Job summary

Toromont Cat in Eastern Canada is hiring a Parts Counter Person to be the key customer contact, providing superior service while advising and distributing parts for our Caterpillar dealer network.

This full-time permanent role will coordinate daily parts operations, process orders, maintain inventory, and support sales with knowledgeable, friendly service. Flexibility across locations and a safety-driven culture are emphasized.

Qualifications

• Post-secondary education and 3+ years in heavy equipment or truck parts counter/inside sales.
• Safety-conscious with mechanical aptitude in heavy equipment/truck equipment.
• Customer-centric with strong organizational and problem-solving skills.

Responsibilities

• Coordinate daily parts operations: procuring, ordering, backorders, core processing, picking and delivery.
• Process email and phone orders and sell parts over the counter.
• Ensure customer requirements are met efficiently and professionally.
• Maintain parts inventory and assemble hydraulic hoses to Cat standards.
• Process core returns and warranty parts.

Skills

Customer focus

Safety conscious

Organizational skills

Team player

Adaptability

Self-motivation

Education

Post-secondary education

Tools

Excel

Word

Job description

The Parts Counter Person will be a vital part of the parts team as the key customer contact who will provide superior service consistently while advising and distributing parts.

Note: This position will be rotational as it is working at a remote site.

Pay Type: Full Time – Permanent

Compensation: $49,845.00 – $62,305.00.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Parts Counter Person, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day YOU will:

• Demonstrate safe, environmentally sound and healthy work behaviors at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Coordinate the daily functions of the parts operations, including procuring, ordering, backorders, core processing, picking and delivery of parts to internal and external customers
• Process email and phone orders as well as sell parts over the counter
• Ensure customers requirements are met in an efficient, knowledgeable and professional manner
• Maintain the parts physical and electronic inventory and assemble hydraulic hoses to the Cat standards
• Process all core returns and warranty parts

Job Qualifications:

• Post Secondary Education and 3+ years of experience on heavy equipment or truck parts counter/inside sales
• Safety conscious with a technical/mechanical aptitude and/or background in heavy equipment/truck equipment
• Customer centric with strong organizational skills and a mindset for continuous improvement
• Excel and Word knowledge
• Ability to effectively prioritize and adapt in a fast-paced environment
• Self-starter, independent and a team player with a sense of urgency

About Toromont Cat

With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people’s strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family.

Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.