Customer Support Supervisor

Toromont Cat; Eastern Canada; On-site; CAD 78,705 - 98,380; Full time

Benefits offered by this job

Flexible work schedules

Opportunities for internal training

Competitive total rewards including benefits

Job summary

Toromont Cat is seeking a Customer Support Supervisor to provide operational leadership to the team and meet critical business goals while ensuring safety. This role involves motivating staff, resolving customer inquiries, and generating performance reports.

Candidates should have a minimum of 3-5 years in operations management and a post-secondary education. This position offers opportunities for growth and development within a supportive team environment.

Qualifications

• 3-5 years of experience in operations management or supervision.

Responsibilities

• Model safe and environmentally sound work behaviours.
• Motivate and develop team staff to meet performance objectives.
• Act as the key contact for customer inquiries and issues.
• Generate and present monthly maintenance performance reports.
• Participate in strategic planning initiatives.
• Provide input on capital expenditures and operating policies.
• Lead meetings related to health and safety.

Skills

Operations management

Team development

Customer service

Education

Minimum post-secondary education

Job description

Toromont Cat is looking for a Customer Support Supervisor who will provide operational leadership to the on‑site team and will be accountable for meeting critical business goals while leveraging global safety best practices and sustainable processes. While being the key point of contact to customers.

Pay Type

Full Time, Permanent

Compensation

$78,705.00 to $98,380.00

The listed base salary is just one component of our total rewards package, and performance‑based or discretionary bonuses may be available.

Note: Rotational Schedule of 2 weeks in / 2 weeks out (remote site premium applies).

As a Customer Support Supervisor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well‑being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously learn, grow and develop with our Toromont team through our internal training teams that are geared for your success
• Competitive total rewards including wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
• Motivate and develop technicians and other team staff to achieve personal and team performance objectives as aligned to regional and corporate goals and established plans to ensure service key indicators are met
• Act as the key contact for daily customer inquiries and effectively resolve customer and supplier issues to ensure high customer loyalty
• Generate and present monthly reports including maintenance and production fleet performance reports
• Participate and lead strategic planning initiatives (which include but not limited to); succession planning, labour and parts planning, career development plans, product problem management and asset strategy planning
• Provide input on capital expenditure requirements, operating policies, communication and projects for regional operations
• Lead and take part in all meetings related to health and safety and product management

Must‑haves for this role:

• Minimum post‑secondary education
• 3-5 years of experience in operations management/supervisor

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our construction, mining, and power generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.