Remote Parts Counter Person - Coeur Mining

Bilinguallink; Peterborough; Remote; CAD 50,000 - 62,000; Full time

Job summary

Toromont Cat is seeking a Parts Counter Person – Coeur Mining to join our team. This full-time, permanent role serves as the primary customer contact for advising and distributing parts, delivering superior service across a rotating remote site.

The position features a 14/14 rotation with 12-hour days, providing exposure to a safety-first environment and opportunities to work across Eastern Canada. Compensation ranges from $49,845 to $62,305 plus potential bonuses and benefits.

Qualifications

• Minimum post-secondary education.
• 3+ years of experience in a parts service role.
• Knowledge of DBS, SIS, Word & Excel.

Responsibilities

• Demonstrate safe and professional service at all times and follow Health and Safety policies.
• Provide product expertise, offer parts recommendations, and communicate promotions to customers.
• Handle parts inquiries and correspondence by counter, email, and phone promptly and courteously.
• Manage daily parts operations: sourcing, procuring, ordering, backorders, credits, inventory counts, cores and warranties, and hydraulic hose builds.
• Provide on-call service as required, including weekends and evenings.
• Rotate 14/14, 12 hours per day.

Skills

Customer service

Communication

Problem solving

Education

Post-secondary education

Tools

DBS

SIS

Word

Excel

Job description

Toromont Cat is looking for a Parts Counter Person – Coeur Mining to join our team! The Parts Counter Person – Coeur Mining plays a vital role in customer service at our Branch as the key customer contact for advising and distributing parts and consistently providing superior service.

Note: This position will be rotational as it is working at a remote site.

Pay Type

Full Time, Permanent

Compensation

$49,845.00 to $62,305.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Parts Counter Person – Coeur Mining, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best in class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Demonstrate safe, environmentally sound and healthy work behaviours at all times,in support of Toromont’s Health and Safety Policies, Programs and initiatives
• Enhance our customer’s experience and commitment to brand loyaltyby providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions
• Manage parts inquiries and correspondence effectivelyover the parts counter, throughemail and byphone in a timely and courteous manner
• Managethe daily functions of the parts operation, including sourcing, procuring andordering parts, following up onbackorders and credits, conducting inventory counts, processing cores and warrantiesas well as building hydraulic hoses for both internal and external customers
• Provide on call service as required, at times on weekends and evenings
• Rotation 14/14, 12 hours/day

Must-haves for this role:

• Minimum post-secondary education
• 3+ years of experience in a parts service role
• Knowledge of the following system DBS, SIS, Word & Excel

About Toromont Cat

With over 7,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people’s strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.