Remote Onboarding & Quality Experience Specialist

Isolocity QMS; Toronto; Remote; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Full remote work opportunity

Flexible hours

Health Insurance

Performance-based bonus

Opportunity to be part of a growing team

Job summary

A growing B2B SaaS company is seeking a Customer Experience Specialist to enhance customer onboarding and support. You will guide clients through the quality management platform, recommend custom configurations, and ensure data integrity. Ideal candidates will have quality assurance experience and excellent communication skills. This fully remote role offers flexible hours, health benefits, and opportunities for professional growth within a supportive environment.

Qualifications

• Experience in quality assurance or compliance in a QMS environment.
• Ability to work independently and as part of a remote team.
• Strong verbal and written communication skills.

Responsibilities

• Recommend custom QMS configurations within the platform.
• Perform quality checks to ensure data integrity.
• Deliver virtual product Q&A sessions during onboarding.

Skills

Quality Assurance experience

Attention to detail

Organization skills

Communication skills

Proactive management

Job description

A growing B2B SaaS company is seeking a Customer Experience Specialist to enhance customer onboarding and support. You will guide clients through the quality management platform, recommend custom configurations, and ensure data integrity. Ideal candidates will have quality assurance experience and excellent communication skills. This fully remote role offers flexible hours, health benefits, and opportunities for professional growth within a supportive environment.