Remote Member Roadside Support Advisor

CAA Club Group; Area E (Thornhill); On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Discounts on products and services

Job summary

CAA Club Group is seeking an entry-level ERS Call Centre Associate to handle member inquiries from a remote home-based setup across Canada. The role begins with virtual training, followed by on-site orientation at the head office for those in SCO/Manitoba regions.

Shifts run afternoons with regular weekend work; a strong emphasis on accuracy and member satisfaction is required. The position requires post-secondary education and at least 2 years of customer service experience.

Qualifications

• Post-secondary education completed.
• Minimum 2 years of customer service experience.

Responsibilities

• Answer calls and texts in assigned queues, providing timely responses.
• Aim for first call resolution with empathy and urgency.
• Deliver customer-centric service and solve issues proactively.

Skills

Customer service

Call center

Multitasking

Written and verbal communication

Education

Post-secondary education

Job description

CAA Club Group is seeking an entry-level ERS Call Centre Associate to handle member inquiries from a remote home-based setup across Canada. The role begins with virtual training, followed by on-site orientation at the head office for those in SCO/Manitoba regions.

Shifts run afternoons with regular weekend work; a strong emphasis on accuracy and member satisfaction is required. The position requires post-secondary education and at least 2 years of customer service experience.