Outbound Sales Advisor

CAA Club Group; Vaughan; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Rewards & travel incentives

Competitive benefits

Job summary

CAA Club Group in Vaughan, Ontario, is seeking a results-driven sales representative to conduct outbound calls to existing members, retain memberships, and identify cross-sell opportunities while delivering an exceptional customer experience. You will solicit upgrades, secure express renewals on credit cards, manage call flows, and process all transactions in SAP.

Candidates have post-secondary education, 2–3 years in sales, strong communication skills, and the ability to work varied shifts

Qualifications

• Post-secondary education completed.
• 2–3 years of sales experience.
• Excellent customer service and communication skills.
• Proficient in Microsoft Office.
• Ability to adapt in diverse situations.
• Available for training and varied shifts incl. weekends/holidays.

Responsibilities

• Conduct outbound sales calls to existing members to retain memberships and identify cross/up-sell opportunities while delivering an exceptional customer experience.
• Solicit upgrades and add-ons to existing memberships.
• Secure Express Renewal on credit card sales.
• Manage call flow and navigate screens efficiently.
• Utilize SAP to process service/sales transactions.
• Provide first call resolution for member concerns.
• Meet quality and sales targets and follow contract center metrics.

Skills

Sales experience

Customer service

Communication skills

Microsoft Office

Adaptability

Training readiness

Education

Post-secondary education

Tools

SAP

Job description

About Us

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

About Us

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.

Who We Are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

• Responsible for conducting outbound sales calls to existing members using predictive dialer technology in order to retain our existing members, process any retention related inquiries and identifying cross/up-sell opportunities while providing an exceptional customer experience.
• Solicit upgrades and add-ons to existing memberships
• Secure AR (Express Renewal) on credit card sales
• Manage call flow in conjunction with navigating screens
• Utilize SAP computer applications to process all service/sales transactions
• Provide first call resolution to address all Member concerns
• Accountable for Quality & Sales targets, and adhering to contract center metrics

Who You Are

• Completion of post secondary education
• 2-3 years experience in sales environment
• Ability to adapt and work effectively within a variety of diverse situations
• Excellent customer service skills, interpersonal, phone etiquette, active listening/empathy, etc.
• Strong sales aptitude
• Excellent communication skills (oral and written)
• Excellent organizational skills- multi-tasking
• Proficient in Microsoft Office suite
• Familiar with working in pressure environments
• Available to work varied shifts including weekends and holidays and must be available to attend all scheduled training
• Shifts range from 10am to 8pm EST Monday to Thursday & 10am to 6pm EST Friday and Saturday with every 3rd Saturday of work (No Sundays).

Please note, that we may use AI tools to help us through the recruitment process.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.