Remote Light-Duty Truck Tech Support & Growth Specialist

The Global Group

Vancouver

Remote

CAD 63,000 - 77,000

Full time

25 hours ago

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Benefits offered by this job

Remote work

Technology allowance

Performance incentive

Job summary

The Global Group is seeking a remote, Canada-based customer success and technical support professional. You will guide software installation, troubleshoot connectivity, and manage a support queue while building dealer relationships.

This permanent full-time role offers a CAD 70,000 base salary, a CAD 3,000 annual technology allowance, and a 3% incentive on eligible monthly revenue above CAD 200,000. Work from anywhere in Canada with no field service.

Qualifications

Demonstrated help-desk, technical customer support, software implementation, customer-success or technical-sales competence.
Practical Windows, application-installation and basic connectivity troubleshooting skills.
Clear job-related spoken and written English, careful documentation and outbound relationship development.

Responsibilities

Guide software installation, configuration, compatibility and connectivity checks using approved tools.
Triage support cases; record symptoms, diagnostics, outcomes and follow-up.
Manage a support queue and communicate next steps clearly.
Develop service-shop and dealer relationships through outreach and demonstrations; qualify needs and prepare quotations.