Light Duty Truck Technical Support and Business Development Specialist

The Global Group; Vancouver; Remote; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Remote work

Technology allowance

Performance incentive

Job summary

The Global Group is seeking a remote, Canada-based customer success and technical support professional. You will guide software installation, troubleshoot connectivity, and manage a support queue while building dealer relationships.

This permanent full-time role offers a CAD 70,000 base salary, a CAD 3,000 annual technology allowance, and a 3% incentive on eligible monthly revenue above CAD 200,000. Work from anywhere in Canada with no field service.

Qualifications

• Demonstrated help-desk, technical customer support, software implementation, customer-success or technical-sales competence.
• Practical Windows, application-installation and basic connectivity troubleshooting skills.
• Clear job-related spoken and written English, careful documentation and outbound relationship development.

Responsibilities

• Guide software installation, configuration, compatibility and connectivity checks using approved tools.
• Triage support cases; record symptoms, diagnostics, outcomes and follow-up.
• Manage a support queue and communicate next steps clearly.
• Develop service-shop and dealer relationships through outreach and demonstrations; qualify needs and prepare quotations.

Skills

Help-desk experience

Technical customer support

Software implementation

Customer-success

Tools

Windows OS

Remote support tools

Remote access software

Job description

Our confidential client is an established, extremely busy light and heavy duty parts and technology service supplier. The position combines practical technical problem-solving with customer relationships and business development, from anywhere in Canada.

The opportunity

Become the primary remote contact for an assigned light-duty truck customer and dealer portfolio. Resolve approved computer, application and connectivity issues, maintain customer relationships and develop profitable new business while reducing routine dependence on ownership.

Permanent, full-time employment. Work from anywhere in Canada, including all provinces and territories. This role is 100% remote: interviews, onboarding, training, customer contact and day-to-day work. No commute, travel, field service or home-based product handling is required.

What you will do

• Guide approved software installation, configuration, compatibility and connectivity checks using consented remote access and company-approved tools.
• Triage support cases; record symptoms, diagnostic steps, permissions, outcomes and follow-up. Distinguish a software issue from a mechanical or safety issue requiring escalation.
• Manage a support queue, explain next steps in plain language and follow through to resolution or a documented handoff.
• Develop service-shop and dealer relationships through researched outreach, calls, email and virtual demonstrations; qualify needs and prepare authorized quotations.

What you bring

• Demonstrated help-desk, technical customer support, software implementation, customer-success or technical-sales competence; equivalent work and learning are welcome.
• Practical Windows, application-installation and basic connectivity troubleshooting skills; willingness to learn Valley's approved workflows.
• Clear job-related spoken and written English, careful documentation, customer judgement and comfort with outbound relationship development.
• Dealer relationships, automotive service exposure and additional languages are assets. Diesel, truck-sector or mechanical experience is not required; candidates are assessed on transferable competence.

Pay and equipment

• Proposed annual base salary: $70,000 CAD, plus a $3,000 annual technology allowance ($250/month).
• Additional incentive: 3% of eligible monthly revenue above $200,000, subject to the written attribution and eligibility plan. Variable earnings depend on actual eligible revenue and are not guaranteed.
• The company supplies the computer, monitors, headset, security tools and required software. Technology allowance is for high speed internet and phone.
• Expected schedule is 40 hours per week, with coverage hours and time zone agreed before an offer. Any additional coverage is arranged separately. Specific benefits and final compensation terms will be confirmed in writing.