Remote IT Support Technician - Bilingual (EN/FR)

Bilinguallink; Airdrie; Remote; CAD 50,000 - 75,000; Full time

Benefits offered by this job

Generous base pay

Vacation time

4 paid personal days

Group pension plan 4% matching

Voluntary savings products

Bonus programs

Flexible benefits

Mental health resources

Perks and discounts

Professional development assistance

MNP University

Dress For Your Day environment

Firm sponsored social events

Job summary

MNP is seeking an IT Support Technician to empower our Technology – Support Services across Canada. You will assist, deploy, configure and maintain critical business apps and devices, providing remote and on-site support, with occasional travel and after-hours coverage.

Join a bilingual, entrepreneurial culture within a leading national firm. As a trusted advisor, you’ll help teams work efficiently by resolving issues quickly, contributing to standards, and training colleagues.

Qualifications

• Technologically savvy with ability to learn new apps, platforms and systems quickly.
• Experience in IT support or customer service.
• Proficient with modern Windows OS.
• Ability to collaborate with diverse stakeholders and translate needs into solutions.
• Knowledge of audiovisual tech and business apps in professional services is an asset.
• Familiarity with networking, coding or IT asset management is an asset.
• Written and verbal English and French skills.

Responsibilities

• Support team members daily in the use of technology tools in person and remotely across Canada.
• Deploy, configure and support key business applications, particularly in tax and accounting.
• Provide technical support and maintenance for workstations, laptops, mobile devices, and peripherals.
• Contribute to evolution of IT support standards, guidelines, policies and processes.
• Manage requests through ServiceNow and enrich knowledge base for the team.
• Deliver training individually or in groups to help them become more autonomous and efficient.
• Collaborate within a large Technology team while showing autonomy and initiative.
• Travel outside home city as required; same-day or multi-day trips may be needed.
• Occasional shifts outside standard hours or on-call rotation to support service continuity.

Skills

Tech savvy

IT support experience

Windows proficiency

Stakeholder collaboration

AV technologies

Networking basics

English & French

Tools

ServiceNow

Job description

MNP is seeking an IT Support Technician to empower our Technology – Support Services across Canada. You will assist, deploy, configure and maintain critical business apps and devices, providing remote and on-site support, with occasional travel and after-hours coverage.

Join a bilingual, entrepreneurial culture within a leading national firm. As a trusted advisor, you’ll help teams work efficiently by resolving issues quickly, contributing to standards, and training colleagues.