Remote Helpdesk Analyst

Placements24; Kimberley; Hybrid; CAD 15,000 - 21,000; Full time

Benefits offered by this job

Bonuses

Remote work

Health coverage

Professional development

Team culture

Job summary

Placements24 is seeking a skilled Remote Helpdesk Analyst to join our IT team. This fully remote role supports internal users, diagnosing and resolving a wide range of IT issues to keep systems running smoothly from any location.

The ideal candidate brings solid Windows and Office knowledge, familiarity with TCP/IP and VPN, and strong communication skills for effective virtual support.

Qualifications

• Experience as a Helpdesk Analyst or IT Support in a remote setup.
• Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications.
• Familiarity with network troubleshooting (TCP/IP, DNS, DHCP) and VPN/remote access support.
• Excellent problem-solving and communication skills for remote interactions.

Responsibilities

• Provide first- and second-level remote IT support to end-users.
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
• Manage user accounts, permissions, and access across systems.
• Diagnose and resolve network connectivity issues and support VPN access.
• Maintain documentation of IT assets, configurations, and procedures in the helpdesk system.

Skills

Windows OS

Office Suite

Networking (TCP/IP)

Remote support tools

Communication skills

Job description

About the Role

Our client is actively seeking a highly skilled and motivated Remote Helpdesk Analyst to join their IT department. This is a fully remote position, offering the flexibility to work from any location within South Africa. You will be responsible for providing essential technical support to our internal users, diagnosing and resolving a wide range of IT issues, and ensuring the smooth operation of our technology infrastructure. The ideal candidate is a proactive problem-solver with strong technical acumen and excellent communication skills, dedicated to providing top-tier IT support in a virtual setting. This role is critical for maintaining employee productivity and system integrity across the organization.

Key Responsibilities

• Provide first- and second-level technical support to end-users remotely, addressing hardware, software, and network issues.


• Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.


• Manage user accounts, permissions, and access to various systems and applications.


• Diagnose and resolve network connectivity problems and support VPN access.


• Maintain accurate documentation of IT assets, configurations, and support procedures in a remote helpdesk system.

Requirements

• Proven experience as a Helpdesk Analyst, IT Support Specialist, or similar role, preferably in a remote capacity.


• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.


• Familiarity with network troubleshooting (TCP/IP, DNS, DHCP) and remote support tools.


• Excellent problem-solving skills and the ability to diagnose issues systematically.


• Strong communication and interpersonal skills, essential for effective remote support interactions.

Benefits

• Competitive annual salary and performance-driven bonuses.


• Fully remote position, enabling a flexible work-life balance.


• Comprehensive health, dental, and vision insurance coverage.


• Opportunities for professional development, training, and IT certifications.


• A collaborative and supportive virtual team environment.