Technical Support Officer

Placements24; Kimberley; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Performance-based bonus

Medical, dental, and vision insurance

Home office allowance

Training & certifications

Remote-first culture

Job summary

Placements24 is seeking a qualified Technical Support Officer to provide expert assistance to its user base in a fully remote capacity. You will diagnose and resolve complex technical issues, ensuring seamless operation of systems and applications while delivering outstanding user support in a work-from-home environment.

You will work independently, manage priorities, and collaborate with IT management to identify trends and preventative solutions.

Qualifications

• Proven experience in technical support at an advanced level.
• Strong knowledge of operating systems and network infrastructure.
• Proficiency with remote support tools and asset management systems.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently in a remote environment.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Troubleshoot and resolve escalated tickets with documented solutions.
• Manage IT assets and systems to ensure optimal performance and security.
• Develop end-user training materials for new technologies.
• Collaborate with IT management to identify trends and preventative solutions.

Skills

Advanced technical support

OS and network knowledge

Remote support tools proficiency

Analytical problem solving

Independent work in remote settings

Tools

Remote support tools

IT asset management systems

Job description

About the Role

Our client is seeking a qualified Technical Support Officer to provide expert assistance to their user base in a fully remote capacity. You will be instrumental in diagnosing and resolving complex technical issues, ensuring the seamless operation of systems and applications. This role demands strong analytical skills and a commitment to delivering outstanding user support, all within a flexible, work-from-home environment. Join a forward-thinking company that invests in its employees and offers continuous opportunities for professional growth and development in the IT sector.

Key Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Troubleshoot and resolve escalated support tickets, documenting solutions thoroughly.
• Manage and maintain IT assets and systems, ensuring optimal performance and security.
• Develop and deliver training materials for end-users on new technologies and processes.
• Collaborate with IT management to identify trends and implement preventative solutions.

Requirements

• Proven experience as a Technical Support Officer or similar advanced support role.
• In-depth knowledge of operating systems, network infrastructure, and common business applications.
• Proficiency with remote support tools and IT asset management systems.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and manage priorities effectively in a remote setting.

Benefits

• Highly competitive annual salary and performance-driven bonus structure.
• Comprehensive medical, dental, and vision insurance coverage.
• Allowance for home office equipment and internet connectivity.
• Extensive training programs and support for professional certifications.
• A culture that values innovation, collaboration, and employee well-being in a remote-first approach.