Remote Apprentice IT Support Specialist

Placements24; Kimberley; Hybrid; CAD 30,000 - 40,000; Full time

Benefits offered by this job

Remote training program

Mentorship from IT professionals

Competitive salary with opportunities

Flexible remote work arrangement

Certifications and experience in IT

Job summary

Placements24 is looking for motivated individuals to join as Remote Apprentice IT Support Specialists, building a career in IT support with comprehensive remote training and hands-on experience supporting users across the organization. You will learn to troubleshoot hardware, software, and network issues, manage user accounts, and provide technical assistance through remote channels.

Ideal candidates have a strong interest in IT, solid problem-solving and communication skills, and the ability to

Qualifications

• Strong interest in information technology and a desire to build a career in IT support.
• Excellent problem-solving skills and logical thinking.
• Good communication and interpersonal skills to explain technical concepts clearly.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot hardware, software, and network issues.
• Assist with user account management, including creation, modification, and deletion.
• Document all support requests and resolutions in the ticketing system.
• Learn and implement standard operating procedures for IT support.
• Escalate complex issues to senior IT staff as needed.

Skills

Problem solving

Communication

Independent work

Education

High school diploma

IT certifications

Tools

Windows

macOS

Basic networking

Job description

About the Role

Our client is seeking motivated and tech-savvy individuals to join their team as Remote Apprentice IT Support Specialists . This is a unique opportunity to build a career in IT support from the ground up, with comprehensive remote training and hands‑on experience supporting users across the organization. You will learn to troubleshoot hardware, software, and network issues, manage user accounts, and provide exceptional technical assistance through various remote channels. This role is perfect for proactive problem‑solvers who are passionate about technology and thrive in a remote work environment, contributing to the smooth operation of our client's digital infrastructure.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Assist with user account management, including creation, modification, and deletion.
• Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Learn and implement standard operating procedures for IT support.
• Escalate complex issues to senior IT staff as needed.

Requirements

• A strong interest in information technology and a desire to build a career in IT support.
• Excellent problem‑solving skills and logical thinking.
• Good communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Proficiency with common operating systems (Windows, macOS) and basic networking concepts.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; further IT certifications are a plus.

Benefits

• Comprehensive remote training program and access to learning resources.
• Mentorship from experienced IT Support professionals.
• Competitive salary with opportunities for advancement and pay increases.
• Flexible remote work arrangement.
• Gain valuable experience and certifications in the rapidly growing IT support field.