Remote Head of Customer Success & Strategy

Kinsta®; Toronto; Remote; CAD 150,000 - 210,000; Full time

Benefits offered by this job

Flexible PTO

Paid parental leave

Annual professional development budget

Sabbatical every three years

Location-specific healthcare benefits

Pension plan in the UK and 401k contributions in the USA

Job summary

A leading managed WordPress hosting provider is seeking a Head of Customer Success to shape its customer success strategy. The role involves overseeing initiatives to improve customer satisfaction, adoption, retention, and expansion. The ideal candidate will demonstrate leadership in customer success management, a strong background in strategic planning, and communication skills. This position provides a flexible, remote-first environment and a supportive team culture, emphasizing personal growth and proactive teamwork.

Qualifications

• Proven experience in leading a Customer Success team.
• Strong track record of increasing Net Retention Revenue (NRR).
• Ability to manage customer feedback programs.

Responsibilities

• Drive customer satisfaction and retention initiatives.
• Oversee operations of the Customer Success team.
• Manage programs that enhance customer engagement.

Skills

Customer Success management

Strategic planning

Operational execution

Communication skills

Process Management

Tools

HubSpot

Intercom

Job description

A leading managed WordPress hosting provider is seeking a Head of Customer Success to shape its customer success strategy. The role involves overseeing initiatives to improve customer satisfaction, adoption, retention, and expansion. The ideal candidate will demonstrate leadership in customer success management, a strong background in strategic planning, and communication skills. This position provides a flexible, remote-first environment and a supportive team culture, emphasizing personal growth and proactive teamwork.