Remote Customer Success Manager - Onboarding & Growth

Placements24; Kimberley; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Remote work

Career growth

Innovative culture

Remote tools

Team support

International clients

Job summary

WhatJobs Direct is seeking a Remote Customer Success Manager focused on onboarding and retention. You will guide clients through initial engagement, provide training, and ensure they achieve outcomes with our products in a remote-first setup.

You will manage onboarding plans, monitor progress, and collaborate with sales and support to ensure a seamless client experience. This role emphasizes client success across a global client base.

Qualifications

• Proven experience in customer success, account management, or client onboarding roles.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of client relationship management principles.
• Ability to manage multiple client projects simultaneously.
• Experience with CRM software and onboarding platforms.
• Self-motivated, organized, and able to work effectively in a remote environment.
• Passion for helping customers achieve their goals.

Responsibilities

• Manage the end-to-end onboarding process for new clients remotely.
• Develop and execute personalized onboarding plans based on client needs.
• Conduct training sessions and product demonstrations for new users.
• Serve as the primary point of contact for new clients during the onboarding phase.
• Ensure clients are set up for success and derive maximum value from our offerings.
• Monitor client progress and proactively address any potential issues or concerns.
• Gather client feedback to identify areas for improvement in the onboarding process.
• Collaborate with sales and support teams to ensure a seamless client transition.
• Build strong rapport and trust with clients.
• Track key metrics related to onboarding success and client satisfaction.

Skills

Customer success

Account management

Onboarding

Communication

CRM proficiency

Remote work

Client relationship management

Education

Bachelor's degree in Business or marketing

Tools

CRM software

Onboarding platforms

Job description

WhatJobs Direct is seeking a Remote Customer Success Manager focused on onboarding and retention. You will guide clients through initial engagement, provide training, and ensure they achieve outcomes with our products in a remote-first setup.

You will manage onboarding plans, monitor progress, and collaborate with sales and support to ensure a seamless client experience. This role emphasizes client success across a global client base.