Remote Growth-Focused Customer Success Manager

Priority Technology Holdings, Inc.; Canada; Hybrid; CAD 111,000 - 125,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Program (ESPP)

Medical, dental, and vision coverage

Gym membership reimbursement

3 weeks PTO to start

Job summary

Priority Commerce is seeking a commercially minded Customer Success Manager to own and grow our Letus portfolio across Canada. This role sits at the intersection of Customer Success, Account Management, and Sales, managing relationships with 100+ customers and proactively identifying opportunities to expand products and services.

You will build relationships, uncover customer needs, guide customers toward value, and prepare for Prisma migrations when ready.

Qualifications

• Experience in Customer Success, Account Management, Sales, or a hybrid customer-facing growth role.
• Demonstrated ability to identify and close expansion or upsell opportunities within an existing customer base.
• Strong discovery skills, with the ability to uncover customer needs through thoughtful, consultative conversations and successfully sell them on aligned product offerings.
• Comfortable discussing value, pricing, products, and commercial opportunities directly with customers.
• Able to build strong customer relationships while still asking for the business.
• Highly organized and comfortable managing a large portfolio with competing priorities.

Responsibilities

• Own the relationship and commercial success of approximately 100+ Letus customers across Canada.
• Develop strong relationships with customer stakeholders and become a trusted point of contact for their business.
• Understand each customer's business, goals, current product usage, and opportunities for additional value.
• Proactively identify, develop, and close expansion opportunities within the existing customer base.
• Own expansion opportunities through the sales cycle, including discovery, product demonstrations, solution positioning, and close.
• Educate customers on the evolving Prisma offering and build excitement and readiness for future migration opportunities.

Skills

Customer Success

Account Management

Sales

Communication

Job description

Priority Commerce is seeking a commercially minded Customer Success Manager to own and grow our Letus portfolio across Canada. This role sits at the intersection of Customer Success, Account Management, and Sales, managing relationships with 100+ customers and proactively identifying opportunities to expand products and services.

You will build relationships, uncover customer needs, guide customers toward value, and prepare for Prisma migrations when ready.