Remote-First Client Success: Onboard & Drive Adoption

Agility; Remote; CAD 45,000 - 65,000; Full time

Job summary

A growing PR tech company based in Ottawa is hiring a Client Success Specialist. This role involves ensuring client onboarding through tailored training and support. You'll translate client objectives into actionable plans, address client queries, and collaborate with various teams to enhance user experience. The position offers competitive compensation ranging from $45,000 to $65,000 annually, based on experience. Working remotely, candidates fluent in English and with a background in Public Relations or Communications are encouraged to apply.

Qualifications

• 1-2 years in SaaS onboarding, customer support, or Account Management roles.
• Confident in running virtual trainings and product walkthroughs.
• Fluent in English; French or Spanish is an asset.

Responsibilities

• Own the onboarding of clients and ensure they realize value quickly.
• Interpret client objectives and translate them into onboarding plans.
• Deliver tailored trainings and track engagement during onboarding.

Skills

Interpersonal skills

SaaS onboarding experience

Communication

Troubleshooting

Organization

CRM hygiene

Bilingualism (English/French or Spanish)

Education

Post-secondary diploma or degree in Public Relations, Communications, Media

Tools

Salesforce

Google/Microsoft Suite

Job description

A growing PR tech company based in Ottawa is hiring a Client Success Specialist. This role involves ensuring client onboarding through tailored training and support. You'll translate client objectives into actionable plans, address client queries, and collaborate with various teams to enhance user experience. The position offers competitive compensation ranging from $45,000 to $65,000 annually, based on experience. Working remotely, candidates fluent in English and with a background in Public Relations or Communications are encouraged to apply.