Remote Digital Customer Success Campaign Strategist

HelpfulRemote; Ottawa; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

HelpfulRemote is seeking a remote Digital Customer Success professional to build scalable customer journeys from trial to renewal.

You will craft email campaigns, analyze product data to remove friction, and collaborate with Customer Success, Product, Marketing and Data teams to drive value.

Strong writing, data interpretation, and SaaS growth experience are valued, with familiarity with Gainsight, Salesforce, and marketing automation platforms a plus.

Qualifications

• Experience in digital customer success, lifecycle marketing, or product-led growth within a SaaS company.
• Strong writing skills and data interpretation abilities.
• Cross-team collaboration with CS, Product, Marketing and Data teams.

Responsibilities

• Build and optimize digital customer journeys at scale from trial through activation, adoption and renewal.
• Create email campaigns and leverage product/customer data to spot friction and trigger timely interventions.
• Collaborate with Customer Success, Product, Marketing and Data teams to maximize customer value.

Skills

Digital customer success

Lifecycle marketing

Data interpretation

Cross-functional collaboration

Tools

Gainsight

Salesforce

Marketing automation

Job description

HelpfulRemote is seeking a remote Digital Customer Success professional to build scalable customer journeys from trial to renewal.

You will craft email campaigns, analyze product data to remove friction, and collaborate with Customer Success, Product, Marketing and Data teams to drive value.

Strong writing, data interpretation, and SaaS growth experience are valued, with familiarity with Gainsight, Salesforce, and marketing automation platforms a plus.