Digital Customer Success Campaign Manager 1Password

HelpfulRemote; Ottawa; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

HelpfulRemote is seeking a remote Digital Customer Success professional to build scalable customer journeys from trial to renewal.

You will craft email campaigns, analyze product data to remove friction, and collaborate with Customer Success, Product, Marketing and Data teams to drive value.

Strong writing, data interpretation, and SaaS growth experience are valued, with familiarity with Gainsight, Salesforce, and marketing automation platforms a plus.

Qualifications

• Experience in digital customer success, lifecycle marketing, or product-led growth within a SaaS company.
• Strong writing skills and data interpretation abilities.
• Cross-team collaboration with CS, Product, Marketing and Data teams.

Responsibilities

• Build and optimize digital customer journeys at scale from trial through activation, adoption and renewal.
• Create email campaigns and leverage product/customer data to spot friction and trigger timely interventions.
• Collaborate with Customer Success, Product, Marketing and Data teams to maximize customer value.

Skills

Digital customer success

Lifecycle marketing

Data interpretation

Cross-functional collaboration

Tools

Gainsight

Salesforce

Marketing automation

Job description

This role focuses on building and improving digital customer journeys at scale, guiding customers from trial through activation, adoption, and renewal. The person in this role will create email campaigns, use customer and product data to spot friction points, and design timely interventions that help customers get more value from the product.

Candidates should have experience in digital customer success, customer marketing, lifecycle marketing, growth operations, or product-led growth within a SaaS company. Strong writing skills, data interpretation ability, and cross-team collaboration with Customer Success, Product, Marketing, and Data teams are expected. Familiarity with tools like Gainsight, Salesforce, and marketing automation platforms is a plus.

This is a full-time, remote position open to candidates based in the United States or Canada.