Senior Enterprise CSM - AI Marketing Platform | Remote

HelpfulRemote; Canada; Remote; CAD 105,000 - 150,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Comprehensive benefits

Job summary

HelpfulRemote is seeking a senior Enterprise Customer Success Manager to lead top-tier accounts for an AI-powered marketing platform. You will focus on preventing churn, driving revenue growth, and building strategic partnerships with major customers across locations.

Responsibilities include analyzing lifecycle metrics, improving onboarding and adoption, collaborating across sales, support and product teams, and mentoring junior colleagues.

Qualifications

• 8+ years of enterprise-level customer success experience.
• Proven track record influencing C-level executives.
• Bachelor’s degree or equivalent experience; SaaS/enterprise software experience preferred.

Responsibilities

• Manage top-tier enterprise accounts for an AI-powered marketing platform.
• Prevent churn and drive revenue growth; build strategic partnerships with major customers.
• Analyze lifecycle metrics and improve onboarding and adoption.
• Collaborate across sales, support and product teams; mentor junior colleagues.

Skills

Customer success

C-level engagement

Analytical thinking

Problem solving

Communication skills

Education

Bachelor's degree

Job description

HelpfulRemote is seeking a senior Enterprise Customer Success Manager to lead top-tier accounts for an AI-powered marketing platform. You will focus on preventing churn, driving revenue growth, and building strategic partnerships with major customers across locations.

Responsibilities include analyzing lifecycle metrics, improving onboarding and adoption, collaborating across sales, support and product teams, and mentoring junior colleagues.