Senior Remote Customer Success Leader – Growth & Renewals

GE Vernova; Calgary; On-site; CAD 113,000 - 169,000; Full time

Job summary

GE Vernova in Canada is seeking a seasoned Senior Customer Success Manager to drive post-sales relationships, training, professional services, renewals, expansion, and advocacy with a digital focus. This remote role leverages cross-functional collaboration to support customer outcomes and growth.

You will apply analytical thinking, guide onboarding, and ensure effective communication across teams to realize customer value.

Qualifications

• 10 years' experience in Customer Success Management.
• Proven ability to drive Software Adoption and Realize Customer outcomes
• Bachelor's degree from an accredited university or college in STEM or Business

Responsibilities

• Drive post-sales relationships across accounts including training, professional services, renewals, expansion, and advocacy.
• Collaborate cross-functionally to shepherd customers through onboarding and connect to internal resources.
• Apply policy/strategy with analytical thinking to address complex processes and cross-team integration.

Skills

Customer Success

Software Adoption

Account Management

Cross-functional collaboration

Education

Bachelor's degree in STEM or Business

Job description

GE Vernova in Canada is seeking a seasoned Senior Customer Success Manager to drive post-sales relationships, training, professional services, renewals, expansion, and advocacy with a digital focus. This remote role leverages cross-functional collaboration to support customer outcomes and growth.

You will apply analytical thinking, guide onboarding, and ensure effective communication across teams to realize customer value.