Remote Debt Solutions Specialist

Farber Group; Canada; Remote; CAD 42,000 - 47,000; Full time

Benefits offered by this job

Flexible work arrangements

Generous vacation-wellness days and -

Extended health and dental coverage

Employee Assistance Program

Company-matching retirement savings

Professional development support

Annual company events

Job summary

Farber Group is seeking a Debt Solutions Administrator to support licensed insolvency trustees and debt solution managers. This remote, full-time role focuses on accurate file input, client communication, and efficient document management across Ascend, Microsoft Dynamics, and other systems.

You will collaborate with a Canada-wide team, coordinate with regional managers, and help move files from intake to the next stage while delivering an excellent client experience.

Qualifications

• Post-secondary education or related equivalent experience.
• 3 years’ experience in an administrative or clerical role.

Responsibilities

• Accurate file input of pertinent information into Ascend, Microsoft Dynamics and other software.
• Working independently on a variety of files assigned by Debt Solution Managers and/or Regional Practice Leader.
• Verifying files for accuracy and completeness on the application and supportive documentation.
• Developing and organizing a plan including contact points with the client, gathering documents, and following up to get each file from its current status to the next stage in the process.
• Communicating promptly with the prospective client to acquire outstanding items that will enhance the client’s experience.
• Providing clarity and guidance on insolvency and explaining next steps to the prospective clients.
• Efficiently organizing and uploading documentation to an internal database.
• Collaborating with other teams to prepare file for input.
• Liaison with admin and banking teams regarding outstanding issue on files.
• Establishing and nurturing good working relationship with a team of Debt Solution Managers across Canada.

Skills

Administrative experience

Customer service

Microsoft Office

Team collaboration

Communication

Education

Post-secondary education or equivalent experience

Tools

Microsoft Dynamics CRM

Job description

Farber Group is seeking a Debt Solutions Administrator to support licensed insolvency trustees and debt solution managers. This remote, full-time role focuses on accurate file input, client communication, and efficient document management across Ascend, Microsoft Dynamics, and other systems.

You will collaborate with a Canada-wide team, coordinate with regional managers, and help move files from intake to the next stage while delivering an excellent client experience.