Remote-First Senior Collections & Insolvency Specialist

Brimfinancial; Canada; Hybrid; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Remote-First

Health benefits

Flexible Time Off

Competitive Compensation

Job summary

Brim Financial is hiring a Senior Collections & Insolvency Specialist to build and lead a high-performing collections function in a remote Canadian setting. The role emphasizes consumer proposals, bankruptcies, and regulated financial services expertise while guiding a team through complex accounts.

You will manage delinquent accounts, ensure compliant practices, and collaborate with cross-functional teams to optimize recovery and customer experience.

Qualifications

• 5+ years of experience in collections, preferably within credit cards, banking, lending, fintech, or another regulated financial services environment.
• Demonstrated experience handling Consumer Proposals and Bankruptcies.
• Strong understanding of delinquency management, payment arrangements, recoveries, and account escalation.
• Experience working with credit bureau reporting and understanding how account status can be impacted by payments, delinquency, and insolvency.
• Previous experience coaching, mentoring, or leading collections agents.
• Experience with credit card collections and fintech environments.

Responsibilities

• Manage delinquent consumer credit card accounts across various stages of delinquency.
• Conduct professional, empathetic outbound collections activities.
• Negotiate payment arrangements and appropriate resolution strategies within company guidelines.
• Identify accounts requiring escalation, specialized treatment, or additional investigation.
• Handle complex and high-risk accounts, including customers experiencing financial hardship.
• Balance customer experience, recovery performance, compliance, and risk.
• Liaise with Licensed Insolvency Trustees and other relevant parties as required.
• Review insolvency documentation and notifications and understand impact on account status.

Skills

Collections

Insolvency

Consumer Proposals

Bankruptcies

Credit bureau reporting

Coaching/Mentoring

Negotiation

Regulated financial services

Customer empathy

Tools

CRM systems

Dialers

Contact centre tech

Collections platforms

Job description

Brim Financial is hiring a Senior Collections & Insolvency Specialist to build and lead a high-performing collections function in a remote Canadian setting. The role emphasizes consumer proposals, bankruptcies, and regulated financial services expertise while guiding a team through complex accounts.

You will manage delinquent accounts, ensure compliant practices, and collaborate with cross-functional teams to optimize recovery and customer experience.