Remote Customer Support & Success Specialist

Placements24; Kimberley; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous paid time off

Professional development opportunities

Retirement savings plan

Remote-friendly work environment

Wellness programs

Job summary

Placements24 is seeking a professional Customer Support Officer for a fully remote role serving clients in Kimberley, Northern Cape, ZA. You will be the frontline contact, handling inquiries, resolving issues, and guiding customers through offerings from your home office.

The role emphasizes customer-centric service, excellent communication, and the ability to work independently in a remote setting within a flexible remote-first culture.

Qualifications

• Previous experience in a customer support or client service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and critical thinking.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to manage multiple tasks remotely and prioritize workload.

Responsibilities

• Provide comprehensive customer support via phone, email, and chat.
• Address inquiries, concerns, and technical issues promptly.
• Process account updates, order modifications, and information retrieval.
• Troubleshoot issues and escalate to senior staff when needed.
• Maintain accurate records of interactions and resolutions.
• Gather feedback to identify service and product improvements.
• Comply with SLAs and company policies.
• Assist customers in navigating websites and digital platforms.
• Share best practices with colleagues and support remote team culture.
• Continuously learn about products and updates to provide accurate support.

Skills

Customer support experience

Verbal communication

Written communication

Problem solving

CRM software

Helpdesk systems

Multitasking

Education

High school diploma or equivalent

Higher education a plus

Tools

CRM software

Helpdesk ticketing systems

Job description

Placements24 is seeking a professional Customer Support Officer for a fully remote role serving clients in Kimberley, Northern Cape, ZA. You will be the frontline contact, handling inquiries, resolving issues, and guiding customers through offerings from your home office.

The role emphasizes customer-centric service, excellent communication, and the ability to work independently in a remote setting within a flexible remote-first culture.