Client Relations Specialist

Placements24; Kimberley; Ibrido; CAD 22.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Professional development opportunities

Travel support for office work

Generous paid time off

Access to training resources

Descrizione del lavoro

Placements24 in Kimberley (ZA) is seeking a dynamic Client Relations Specialist to nurture relationships with a portfolio of key clients in a hybrid role, balancing remote flexibility with in-office collaboration. You will understand client objectives, provide tailored support, and act as a liaison between clients and internal teams to ensure satisfaction and sustained partnerships.

The ideal candidate has excellent communication, proactive problem-solving, CRM proficiency, and experience in

Competenze

• Experience in client relations or account management.
• Excellent communication and presentation abilities.
• Hybrid work with in-office days in Kimberley.

Mansioni

• Build and maintain relationships with a portfolio of clients.
• Serve as main point of contact for client inquiries.
• Understand client needs and objectives to provide solutions.
• Conduct regular client check-ins and business reviews to ensure satisfaction and identify growth opportunities.
• Collaborate with sales, technical, and operational teams to ensure seamless service delivery.
• Resolve client issues promptly and escalate when necessary.
• Track client interactions and feedback within the CRM system.
• Provide clients with product updates, training, and best practice guidance.
• Contribute to client retention strategies and improve overall client experience.

Conoscenze

Communication skills

Interpersonal skills

Presentation skills

Relationship management

CRM software

Customer service

Problem solving

Multitasking

Formazione

Bachelor's degree in Business Administration, Marketing, or related field

Strumenti

CRM software

Descrizione del lavoro

About the Role

Our client is seeking a dynamic and detail-oriented Client Relations Specialist to join their team in Kimberley, Northern Cape, ZA . This hybrid role offers a blend of remote flexibility and in-office collaboration. You will be responsible for managing and nurturing relationships with our key clients, ensuring their needs are met and their satisfaction is maintained. Your role will involve understanding client objectives, providing tailored support, and acting as a liaison between clients and internal departments. The ideal candidate possesses strong communication skills, a proactive approach to problem-solving, and a passion for building lasting client partnerships. This is a great opportunity to grow within a supportive team in the Kimberley area.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of clients.
• Serve as the main point of contact for client inquiries and concerns.
• Understand client needs and business objectives to provide effective solutions.
• Conduct regular client check-ins and business reviews to ensure satisfaction and identify growth opportunities.
• Collaborate with sales, technical, and operational teams to ensure seamless service delivery.
• Resolve client issues promptly and efficiently, escalating when necessary.
• Track client interactions and feedback within the CRM system.
• Provide clients with product updates, training, and best practice guidance.
• Contribute to client retention strategies and improve overall client experience.

Requirements

• Proven experience in client relations, account management, or customer success roles.
• Excellent interpersonal, communication, and presentation skills.
• Strong understanding of customer service principles and client management best practices.
• Proficiency with CRM software and other client management tools.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Proactive problem-solver with a results-oriented mindset.
• Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience.
• Comfortable working a hybrid schedule, with required days in our Kimberley office.
• Detail-oriented and highly organized.

Benefits

• Competitive annual salary of ZAR .
• Hybrid work model promoting work-life balance.
• Opportunities for professional development and career advancement.
• Collaborative and dynamic work environment.
• Contribution towards travel for office-based work.
• Generous paid time off.
• Access to training and development resources.