Customer Support Officer - Kimberley

Placements24; Kimberley; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Generous paid time off

Professional development opportunities

Retirement savings plan

Remote-friendly work environment

Wellness programs

Job summary

Placements24 is seeking a professional Customer Support Officer for a fully remote role serving clients in Kimberley, Northern Cape, ZA. You will be the frontline contact, handling inquiries, resolving issues, and guiding customers through offerings from your home office.

The role emphasizes customer-centric service, excellent communication, and the ability to work independently in a remote setting within a flexible remote-first culture.

Qualifications

• Previous experience in a customer support or client service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and critical thinking.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to manage multiple tasks remotely and prioritize workload.

Responsibilities

• Provide comprehensive customer support via phone, email, and chat.
• Address inquiries, concerns, and technical issues promptly.
• Process account updates, order modifications, and information retrieval.
• Troubleshoot issues and escalate to senior staff when needed.
• Maintain accurate records of interactions and resolutions.
• Gather feedback to identify service and product improvements.
• Comply with SLAs and company policies.
• Assist customers in navigating websites and digital platforms.
• Share best practices with colleagues and support remote team culture.
• Continuously learn about products and updates to provide accurate support.

Skills

Customer support experience

Verbal communication

Written communication

Problem solving

CRM software

Helpdesk systems

Multitasking

Education

High school diploma or equivalent

Higher education a plus

Tools

CRM software

Helpdesk ticketing systems

Job description

About the Role

WhatJobs Direct is seeking a professional and empathetic Customer Support Officer for a fully remote position serving clients in Kimberley, Northern Cape, ZA . In this role, you will be the frontline representative, dedicated to providing outstanding assistance and ensuring customer satisfaction. You will handle inquiries, resolve issues, and guide customers through our client's offerings, all from the convenience of your home office. This is an excellent opportunity for individuals who are passionate about customer service, possess strong communication skills, and thrive in an independent work environment. Join a forward-thinking company that values its employees and offers a flexible, remote-first work culture. We are looking for individuals committed to excellence and eager to contribute to a positive customer experience.

Key Responsibilities

• Provide comprehensive customer support via various communication channels (phone, email, chat).
• Address customer inquiries, concerns, and technical issues promptly and professionally.
• Process customer requests, such as account updates, order modifications, and information retrieval.
• Troubleshoot and resolve customer problems, escalating to senior staff when necessary.
• Maintain accurate and detailed records of all customer interactions and resolutions.
• Gather customer feedback to identify areas for service improvement and product enhancements.
• Ensure compliance with company policies and service level agreements (SLAs).
• Assist customers in navigating the company's website and digital platforms.
• Contribute to a positive team atmosphere and share best practices with colleagues.
• Continuously learn about company products, services, and updates to provide accurate support.

Requirements

• Previous experience in a customer support or client service role is essential.
• Excellent verbal and written communication skills, with a clear and confident demeanor.
• Strong problem-solving skills and the ability to think critically.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to manage multiple tasks and prioritize workload effectively in a remote setting.
• A customer-centric mindset with a genuine desire to help.
• High school diploma or equivalent; higher education is a plus.
• Must have a reliable internet connection and a suitable home office setup.
• Comfortable working independently and as part of a remote team.
• Adaptable and willing to learn new systems and processes.

Benefits

• Our client offers a competitive salary package based on your qualifications and experience.
• Employees receive comprehensive health, dental, and vision insurance benefits.
• Generous paid time off, including annual leave and sick days, is provided.
• Opportunities for ongoing professional development and training are available.
• A retirement savings plan is offered to help plan for your future.
• This fully remote position offers significant flexibility.
• We cultivate a supportive and collaborative remote work environment.
• Employee wellness programs are promoted.
• Opportunities for career advancement within the customer support division are available.