Customer Relations Officer - Hybrid

Placements24; Kimberley; Hybrid; CAD 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Professional development

Health programs

Collaborative environment

Career growth

Work-life balance

Job summary

Placements24 in Kimberley is seeking a proactive Customer Relations Officer to join the team. You will serve as the primary touchpoint for customers, manage inquiries, and help maintain high satisfaction with services in a hybrid work model blending remote and in-office collaboration.

The role emphasizes building relationships, resolving issues promptly, documenting interactions in CRM, and collaborating with sales and support to deliver a seamless experience.

Qualifications

• Experience in customer relations, service, or account management.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a customer-focused approach.
• Proficiency with CRM software and standard office tools.
• Ability to work independently and in a hybrid team.
• On-site work in Kimberley, Northern Cape, ZA on scheduled days.
• High school diploma or equivalent; higher education a plus.

Responsibilities

• Serve as a primary point of contact for customer inquiries and concerns.
• Build and maintain positive relationships with existing and potential customers.
• Resolve customer issues promptly and effectively, ensuring satisfaction.
• Provide information about products, services, and promotions.
• Document customer interactions, feedback, and resolutions accurately in the CRM system.
• Collaborate with sales and support teams to ensure a seamless customer experience.
• Identify opportunities to improve customer service processes and retention.
• Participate in team meetings and training sessions, remotely and on-site in Kimberley.

Skills

Customer relations

Customer service

Account management

Communication

Problem solving

Teamwork

Independent work

Education

High school diploma

Tertiary education preferred

Tools

CRM software

Job description

About the Role

Our client is looking for a proactive Customer Relations Officer to join their team in Kimberley, Northern Cape, ZA . This role features a hybrid work model, blending remote flexibility with necessary in-office collaboration. You will be responsible for fostering strong relationships with customers, managing inquiries, and ensuring a high level of satisfaction with our client's services. The ideal candidate is personable, possesses excellent communication skills, and has a strong understanding of customer service principles. This is a prime opportunity to contribute to a company dedicated to customer excellence and to grow your career in a dynamic environment. You'll be instrumental in building and maintaining our client's reputation.

Key Responsibilities

• Serve as a primary point of contact for customer inquiries and concerns.
• Build and maintain positive relationships with existing and potential customers.
• Resolve customer issues promptly and effectively, ensuring satisfaction.
• Provide information about products, services, and promotions.
• Document customer interactions, feedback, and resolutions accurately in the CRM system.
• Collaborate with sales and support teams to ensure a seamless customer experience.
• Identify opportunities to improve customer service processes and customer retention.
• Participate in team meetings and training sessions, both remotely and at the office in Kimberley .
• Proactively follow up with customers to ensure their needs are met.

Requirements

• Proven experience in customer relations, customer service, or account management.
• Exceptional communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities and a customer-focused approach.
• Proficiency in CRM software and standard office applications.
• Ability to work independently and as part of a hybrid team.
• Must be able to work on-site in Kimberley, Northern Cape, ZA for scheduled days.
• A professional and empathetic attitude towards customers.
• High school diploma or equivalent; relevant tertiary education is a plus.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary.
• Hybrid work arrangement.
• Opportunities for professional development.
• Health and wellness programs.
• Collaborative team environment.
• Career growth potential within the company.
• Positive work-life balance initiatives.