Hybrid Client Success Partner | Growth & Solutions

Placements24; Kimberley; Hybrid; CAD 22,000 - 44,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Travel support for office work

Generous paid time off

Access to training resources

Job summary

Placements24 in Kimberley (ZA) is seeking a dynamic Client Relations Specialist to nurture relationships with a portfolio of key clients in a hybrid role, balancing remote flexibility with in-office collaboration. You will understand client objectives, provide tailored support, and act as a liaison between clients and internal teams to ensure satisfaction and sustained partnerships.

The ideal candidate has excellent communication, proactive problem-solving, CRM proficiency, and experience in

Qualifications

• Experience in client relations or account management.
• Excellent communication and presentation abilities.
• Hybrid work with in-office days in Kimberley.

Responsibilities

• Build and maintain relationships with a portfolio of clients.
• Serve as main point of contact for client inquiries.
• Understand client needs and objectives to provide solutions.
• Conduct regular client check-ins and business reviews to ensure satisfaction and identify growth opportunities.
• Collaborate with sales, technical, and operational teams to ensure seamless service delivery.
• Resolve client issues promptly and escalate when necessary.
• Track client interactions and feedback within the CRM system.
• Provide clients with product updates, training, and best practice guidance.
• Contribute to client retention strategies and improve overall client experience.

Skills

Communication skills

Interpersonal skills

Presentation skills

Relationship management

CRM software

Customer service

Problem solving

Multitasking

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

Job description

Placements24 in Kimberley (ZA) is seeking a dynamic Client Relations Specialist to nurture relationships with a portfolio of key clients in a hybrid role, balancing remote flexibility with in-office collaboration. You will understand client objectives, provide tailored support, and act as a liaison between clients and internal teams to ensure satisfaction and sustained partnerships.

The ideal candidate has excellent communication, proactive problem-solving, CRM proficiency, and experience in