Customer Service Specialist - Remote First

Placements24; Kimberley; Ibrido; CAD 15.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Laptop provided

Home office stipend

Online training

Team events

Descrizione del lavoro

Placements24 is seeking a dedicated Customer Service Specialist to join a fully remote team serving learners and educators worldwide, with a focus on the Kimberley region. You will be the primary contact for inquiries, technical assistance, and support, ensuring a seamless experience with our client’s platform.

The ideal candidate has at least 2 years in customer service or tech support, excellent communication, and experience with CRM and helpdesk tools.

Competenze

• Minimum 2 years in customer service or technical support.
• Excellent written and verbal communication with a clear tone.
• Proficiency with online platforms, CRM and helpdesk systems.
• Ability to work independently in a remote setting.
• Strong problem-solving mindset and customer focus.
• Experience in education technology is an advantage.

Mansioni

• Respond to inquiries via email, chat, and phone.
• Provide technical guidance for platform issues.
• Assist with account management, enrollment, and navigation.
• Troubleshoot and escalate complex problems as needed.
• Maintain CRM records and update knowledge base.
• Contribute to FAQs and collaborate with remote team.
• Support SLAs and promote customer satisfaction.

Conoscenze

Customer service

Technical support

Remote work

CRM software

Helpdesk tickets

Problem solving

Education tech

Formazione

High school diploma

Tertiary education is a plus

Strumenti

CRM software

Helpdesk software

Descrizione del lavoro

About the Role

Our client, a leading innovator in online education platforms, is seeking a dedicated Customer Service Specialist to join their fully remote team. This role is integral to providing exceptional support to learners and educators globally, with a particular focus on serving clients in the **Kimberley, Northern Cape** area. You will be the primary point of contact for inquiries, technical assistance, and general support, ensuring a seamless and positive experience with our client's platform. The ideal candidate thrives in a remote‑first environment, possesses outstanding communication skills, and is passionate about education technology. This is a unique opportunity to work from home and contribute to a mission‑driven company.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Provide technical support and guidance to users encountering issues with the online platform.
• Assist users with account management, enrollment, and navigation of features.
• Troubleshoot and resolve common platform‑related problems, escalating complex issues when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Develop and update FAQs and knowledge base articles to empower users.
• Gather customer feedback to identify areas for platform improvement.
• Collaborate effectively with a remote team to ensure consistent service delivery.
• Adhere to service level agreements and strive for high customer satisfaction.
• Contribute to a positive and supportive remote work culture.

Requirements

• Minimum of 2 years of experience in a customer service or technical support role.
• Excellent written and verbal communication skills, with a clear and concise tone.
• Proficiency with online platforms, CRM software, and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Strong problem‑solving skills and a customer‑centric mindset.
• Experience in the education technology sector is a significant advantage.
• Must have a reliable internet connection and a quiet, dedicated workspace.
• High school diploma or equivalent required; tertiary education is a plus.
• Comfortable collaborating virtually with a geographically dispersed team.

Benefits

• Annual salary of ZAR .
• Fully remote position offering ultimate flexibility.
• Opportunities for professional development and virtual training.
• Company‑provided equipment (laptop, headset).
• Contribution towards home office expenses.
• Access to a collaborative online community and team events.
• Supportive and inclusive remote work culture.