Technical Support & Customer Care Specialist (Hybrid)

Placements24; Kimberley; Hybrid; CAD 10.000 - 15.000; Vollzeit

Benefits dieser Stelle

Medical aid

Training and skill development

Hybrid work model

Team activities

Zusammenfassung

Placements24 in Kimberley, Northern Cape, is seeking a diligent Customer Service Representative to support clients and resolve product issues. You will handle inquiries by phone, email, and chat, provide basic technical guidance, and work with sales and technical teams to ensure satisfaction.

The role offers a hybrid work model, competitive salary with benefits including medical aid, and opportunities for training and career growth.

Qualifikationen

• Previous experience in customer service or a technical support role is essential.
• Excellent communication and interpersonal skills, with a friendly and professional phone manner.
• Basic technical aptitude and the ability to understand and explain technical concepts.
• Strong problem-solving skills and attention to detail.
• Must be located in or able to commute to Kimberley, Northern Cape.

Aufgaben

• Handle inbound customer inquiries via phone, email, and chat regarding product usage, troubleshooting, and order status.
• Provide basic technical support and guidance for equipment operation and maintenance.
• Diagnose and resolve common customer issues, escalating complex problems to specialized technical teams.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Educate customers on product features, benefits, and available support resources.
• Collaborate with sales and technical departments to ensure seamless customer support.
• Proactively identify customer needs and suggest appropriate solutions or services.
• Contribute to a positive team environment and share best practices.

Kenntnisse

Customer service

Technical support

CRM software

Ausbildung

High school diploma

Technical training or certifications

Tools

CRM software

Microsoft Office

Jobbeschreibung

Placements24 in Kimberley, Northern Cape, is seeking a diligent Customer Service Representative to support clients and resolve product issues. You will handle inquiries by phone, email, and chat, provide basic technical guidance, and work with sales and technical teams to ensure satisfaction.

The role offers a hybrid work model, competitive salary with benefits including medical aid, and opportunities for training and career growth.