Remote Customer Success Pro – Fitness Equipment

ForgeFit; Hamilton; Remote; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Remote work

Health benefits

Dental

Vision

401k

Paid time off

Job summary

ForgeFit is seeking a Remote Customer Service Specialist to ensure a smooth, positive experience from order to installation and beyond. You’ll respond to inquiries, assist with orders, and coordinate with internal teams to resolve issues.

Ideal candidates have 1+ year of customer service experience, strong communication skills, and comfort using CRM tools. This is a fully remote, full-time role with benefits and ongoing training.

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills are required.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and care.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.
• Maintain up-to-date knowledge of ForgeFit’s product lines and service policies.

Skills

Strong communication

Problem solving

CRM proficiency

Multitasking

Customer service experience

Tools

CRM tools

Job description

ForgeFit is seeking a Remote Customer Service Specialist to ensure a smooth, positive experience from order to installation and beyond. You’ll respond to inquiries, assist with orders, and coordinate with internal teams to resolve issues.

Ideal candidates have 1+ year of customer service experience, strong communication skills, and comfort using CRM tools. This is a fully remote, full-time role with benefits and ongoing training.