Remote Customer Care Specialist - Growth & Impact

ForgeFit; Barrie; Remoto; CAD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Dental benefits

Vision benefits

401k

Paid time off

100% remote

Training and career growth

Descrizione del lavoro

ForgeFit is seeking a Remote Customer Service Specialist to be the voice of the company, guiding customers from order through installation and beyond. You’ll answer questions, resolve issues, and coordinate with internal teams to ensure a smooth, friendly experience.

The role requires 1+ years in a customer service or similar position, strong communication, and CRM familiarity. We offer competitive hourly pay, comprehensive benefits (health, dental, vision, 401k, PTO), and 100% remote work with

Competenze

• 1+ years of experience in a customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Mansioni

• Respond to customer inquiries via phone, email, and chat with professionalism and care.
• Help customers with orders, shipping questions, product details, and troubleshooting.
• Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams.
• Keep accurate records of customer interactions using CRM.
• Proactively follow up on customer needs and ensure satisfaction.
• Maintain up-to-date knowledge of ForgeFit’s product lines and service policies.

Conoscenze

Customer service

Communication

Problem-solving

Organization

CRM proficiency

Descrizione del lavoro

ForgeFit is seeking a Remote Customer Service Specialist to be the voice of the company, guiding customers from order through installation and beyond. You’ll answer questions, resolve issues, and coordinate with internal teams to ensure a smooth, friendly experience.

The role requires 1+ years in a customer service or similar position, strong communication, and CRM familiarity. We offer competitive hourly pay, comprehensive benefits (health, dental, vision, 401k, PTO), and 100% remote work with