Remote Mid-Market Customer Success Manager

Riverside; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading tech company is seeking a Customer Success Manager to work remotely in Toronto, ON. You will manage SMB customer portfolios, drive adoption, and ensure successful outcomes. The ideal candidate has at least 2 years of experience in customer success within a SaaS environment, strong communication skills, and the ability to thrive in a fast-paced startup. Join us to empower creators and amplify voices effectively in an innovative environment.

Qualifications

• At least 2 years of experience in customer success in a SaaS environment.
• Experience managing a high velocity of accounts.
• Desire to work remotely in a fast-paced startup environment.
• Ability to excel in achieving KPIs and targets.

Responsibilities

• Manage a portfolio of SMB customers as a strategic partner.
• Drive adoption, enable success, and ensure long-term retention.
• Lead regular business reviews and guide high-impact conversations.
• Collaborate with Product and Marketing to influence roadmap priorities.

Skills

Customer success experience

Account management

Tech-savviness

Strong communication skills

Analytical skills

Problem-solving

Ability to prioritize

Job description

A leading tech company is seeking a Customer Success Manager to work remotely in Toronto, ON. You will manage SMB customer portfolios, drive adoption, and ensure successful outcomes. The ideal candidate has at least 2 years of experience in customer success within a SaaS environment, strong communication skills, and the ability to thrive in a fast-paced startup. Join us to empower creators and amplify voices effectively in an innovative environment.