Senior Account Manager

Placements24; Kimberley; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Bonus structure

Fully remote

Health, dental, and vision insurance

Generous PTO

Professional development opportunities

Job summary

Placements24 is seeking an experienced Senior Account Manager to manage and grow key client relationships in a fully remote capacity. You will act as a trusted advisor, aligning our solutions with client objectives and driving satisfaction, retention, and expansion.

This role emphasizes strategic account planning, remote collaboration, and cross-functional partnership with sales, support, and product teams to deliver exceptional service and measurable outcomes.

Qualifications

• Minimum 6 years in Account Management or related client-facing sales roles.
• Proven track record of managing large enterprise accounts and achieving retention/growth targets.
• Exceptional communication, negotiation, and problem-solving skills.
• Strong understanding of client relationship management principles.

Responsibilities

• Manage a portfolio of high-value client accounts and ensure retention.
• Develop and implement account growth strategies, including upsell and cross-sell opportunities.
• Serve as the primary contact for clients and resolve inquiries promptly.
• Conduct regular business reviews to assess performance and align strategy.
• Collaborate with sales, support, product teams to deliver seamless service.
• Stay informed on industry trends to provide strategic client insights.

Skills

Account management

Enterprise accounts

Communication

Negotiation

Problem solving

Remote work

Education

Bachelor's degree in Business/Marketing or related field

Master's degree preferred

Job description

About the Role

Our client is searching for an experienced and strategic Senior Account Manager to manage and grow key client relationships within a fully remote capacity. This role is essential for ensuring client satisfaction, retention, and identifying opportunities for account expansion across their portfolio. You will act as a trusted advisor, understanding client business objectives and aligning Our client's solutions to meet their evolving needs. This position is ideal for a seasoned professional who excels in remote collaboration and client relationship management.

Key Responsibilities

• Manage and nurture a portfolio of high-value client accounts, ensuring high levels of satisfaction and retention.
• Develop and implement account growth strategies, including identifying upsell and cross-sell opportunities.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly and effectively.
• Conduct regular business reviews with clients to assess performance, gather feedback, and build strategic alignment.
• Collaborate with internal teams (sales, support, product) to ensure seamless service delivery and client success.
• Stay informed about industry trends and competitor activities to provide strategic insights to clients.

Requirements

• Minimum of 6 years of experience in Account Management or related client-facing sales roles.
• Proven track record of managing large enterprise accounts and achieving retention/growth targets.
• Exceptional communication, negotiation, and problem-solving skills.
• Strong understanding of client relationship management principles and best practices.
• Ability to work independently and manage time effectively in a fully remote environment.
• Bachelor's degree in Business, Marketing, or a related field; Master's preferred.

Benefits

• Competitive salary and performance-based bonus structure.
• Fully remote working arrangement, offering maximum flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and opportunities for professional development.
• A supportive and collaborative remote work culture.