Technical CSM: Data API Growth – Toronto (Remote)

Modash

Toronto

Remote

CAD 150,000 - 170,000

Full time

9 days ago

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Benefits offered by this job

Flexible hours

Unlimited vacation

CAD 150k–170k OTE + stock options

Fully remote

Personal development

Ownership

Job summary

Modash is seeking a Technical Customer Success Manager based in Toronto, Canada, to own the journey for API customers from onboarding to expansion.

You will manage a portfolio of accounts, build success plans, run regular calls, troubleshoot issues, and drive renewals and growth while collaborating with Product, Sales, Support and Engineering. This role is fully remote and geographically focused on North America.

Qualifications

2+ years in Technical Customer Success or related role.
Experience with APIs or data products.
Comfort discussing APIs and data flows; no coding required.
Proactive, commercially minded and able to own outcomes.
Strong written and spoken English.
Able to work cross-functionally and own customer outcomes.

Responsibilities

Own your portfolio of API customers from onboarding to expansion.
Build clear success plans with goals, priorities and next steps.
Run regular customer calls and proactively keep things moving.
Troubleshoot technical issues and own getting them resolved.
Spot risks early and create a plan to mitigate.
Collaborate with Product, Sales, Support and Engineering to unlock value for customers.