Enterprise Growth & Success Manager

Deliverect; Toronto; Hybrid; CAD 105,000 - 133,000; Full time

Benefits offered by this job

Hybrid work schedule

Toronto office access

Job summary

Deliverect is seeking an Enterprise Customer Success Manager to help enterprise clients adopt, derive value from, and expand the Deliverect platform. You will connect customers with Product and Support, driving retention and revenue growth through proactive engagement.

This hybrid role in Toronto requires 3+ years in SaaS customer success or account management, with proficiency in Planhat, HubSpot, Google Suite, Slack and Zoom. English fluency is essential; French is a strong asset.

Qualifications

• 3+ years of experience in Customer Success (B2B/B2C) or Account Management, preferably within a fast-paced SaaS environment.
• Proven proficiency with industry tools such as Planhat (CSP), HubSpot (CRM), Google Suite, Slack, and Zoom.
• Strong technical aptitude with the ability to grasp new software applications quickly and translate technical concepts for business decision-makers.
• Exceptional communication and interpersonal skills, with the ability to foster positive relationships via phone, email, and video.
• Demonstrated experience in project management, including the ability to manage multiple tasks and solve complex problems under pressure.
• A solutions-driven mindset with a commitment to customer success and a positive approach to organizational challenges.
• Relevant degree or equivalent work experience, along with a background in SaaS sales.
• Fluency in French is highly beneficial for our North American market.
• Prior experience with POS systems, hospitality, or food-tech landscapes is considered a strong asset.

Responsibilities

• Design and execute clear client retention goals that demonstrate the measurable value of the Deliverect product to enterprise business operations.
• Monitor client milestones for software implementation, serving as the subject-matter expert from initial setup through advanced feature navigation.
• Utilize data-driven insights to provide high-level reporting that showcases how Deliverect improves customer profitability and operational efficiency.
• Identify upsell opportunities for new features and products by deeply understanding unique client needs throughout the relationship lifecycle.
• Build and maintain strong, consultative relationships with key stakeholders.
• Develop tailored presentations and educational materials to effectively communicate product value to diverse internal and external audiences.
• Review customer feedback and concerns proactively to drive continuous improvement in the enterprise customer experience.
• Collaborate closely with internal teams, including Sales and Product, to ensure seamless execution of high-priority projects and client satisfaction.

Skills

Customer Success

Account Management

SaaS

Relationship Building

Data analysis

Education

Bachelor's degree or equivalent experience

Tools

Planhat

HubSpot

Google Suite

Slack

Zoom

Job description

Deliverect is seeking an Enterprise Customer Success Manager to help enterprise clients adopt, derive value from, and expand the Deliverect platform. You will connect customers with Product and Support, driving retention and revenue growth through proactive engagement.

This hybrid role in Toronto requires 3+ years in SaaS customer success or account management, with proficiency in Planhat, HubSpot, Google Suite, Slack and Zoom. English fluency is essential; French is a strong asset.