Remote Case Navigator — Patient Care & Triage

Think Research; La Prairie; Remote; CAD 50.000 - 60.000; Vollzeit

Benefits dieser Stelle

Fully remote work environment

4 weeks paid vacation

6 personal days

Zusammenfassung

Think Research is seeking a Case Navigator for a fully remote role in the Canadian health-tech space. You will interact with clients, complete assessments, and guide them toward appropriate care paths, leveraging digital tools and documentation to support decision-making.

The position requires a college diploma in Medical Office or Business Administration, 2+ years in healthcare customer service, and strong communication skills.

Qualifikationen

• College diploma in Medical Office or Business Administration.
• Minimum of 2 years customer service experience in a health care environment and familiar with Nova Scotia health care system.
• Experience in a call center or triaging role.
• Excellent interpersonal and communication skills.
• Demonstrated ability to handle multiple tasks and prioritize work.
• Strong time management and problem-solving abilities.
• Clear written and spoken communication; ability to build relationships.
• Commitment to privacy and confidentiality.

Aufgaben

• Answer and triage phone calls/chats during the shift.
• Review each client’s case and assess the best path forward based on documentation and tools.
• Discuss options with the patient and route them accordingly.
• Provide clients with information and resources clearly.
• Ensure data about the client and case is captured in the software before closing the case.
• Maintain privacy and security of confidential health information.
• Follow government regulatory compliance protocols.
• Perform other duties as assigned.
• Be flexible to work weekends and statutory holidays.

Kenntnisse

Customer service

Communication

Time management

Multitasking

Problem solving

Relationship building

Ausbildung

College diploma in Medical Office or Business Administration

Tools

CRM software

Jobbeschreibung

Think Research is seeking a Case Navigator for a fully remote role in the Canadian health-tech space. You will interact with clients, complete assessments, and guide them toward appropriate care paths, leveraging digital tools and documentation to support decision-making.

The position requires a college diploma in Medical Office or Business Administration, 2+ years in healthcare customer service, and strong communication skills.