Remote Senior Care Navigator — Mental Health Support

Sailor Health; Canada; Remote; CAD 48,000 - 72,000; Full time

Job summary

Sailor Health is hiring a remote Care Navigator to be the first voice for patients and families seeking mental health care in Canada. You will guide clients through the intake process with warmth and professionalism, helping them move from inquiry to connected care.

As part of a remote-first team, you’ll coordinate with therapists, ensure smooth onboarding, and support families with compassionate, clear communication at every step.

Qualifications

• Empathetic and clear communicator who puts patients at ease.
• Highly organized with the ability to manage multiple patients.
• Comfortable learning and using digital tools and EHRs.

Responsibilities

• Guide older adults and families through the intake process with warmth.
• Coordinate care and match patients with the right therapist.
• Provide steady, professional support and documentation throughout onboarding.

Skills

Empathetic communication

Organized

Tech-savvy

Mission-driven

Healthcare access awareness

Tools

Google Workspace

Healthie EMR

HubSpot CRM

Job description

Sailor Health is hiring a remote Care Navigator to be the first voice for patients and families seeking mental health care in Canada. You will guide clients through the intake process with warmth and professionalism, helping them move from inquiry to connected care.

As part of a remote-first team, you’ll coordinate with therapists, ensure smooth onboarding, and support families with compassionate, clear communication at every step.