Remote Billing & Collections Analyst

ABSORB; Calgary; Remote; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Remote-first

Health benefits

Retirement savings

Bonus plans

Generous time off

Equipment allowance

Flex allowance

Career growth

DEI programs

Job summary

Absorb Software is seeking a Billing & Collections specialist for a 6‑month temporary role. You’ll work in a client-facing capacity, ensuring accurate invoicing, timely collections, and clear communication across departments.

The team emphasizes collaboration, problem-solving, and process improvements to drive payment accuracy. Responsibilities include account reconciliation, responding to inquiries, and supporting other accounting duties as needed.

Qualifications

• 2+ years of experience in a Billing role.
• 2+ years of experience in collections.
• High degree of accuracy and attention to detail.
• Excellent communication skills (verbal and written).
• Ability to manage multiple tasks and deadlines.

Responsibilities

• Collect on accounts by sending invoice reminders and communicating with customers via phone, email, or mail.
• Respond to customer inquiries via automated ticketing system.
• Conduct Zoom meetings with customers to clarify invoicing issues.
• Perform customer and internal account reconciliations.
• Post customer payments and reconcile AR ledger to ensure accuracy.
• Investigate discrepancies with sales, support, and customers.

Skills

Interpersonal skills

Verbal and written communication

Time management

Attention to detail

Initiative and problem-solving

Customer-facing experience

Tools

AbsorbLMS

Zendesk

Zuora

Salesforce

Job description

Absorb Software is seeking a Billing & Collections specialist for a 6‑month temporary role. You’ll work in a client-facing capacity, ensuring accurate invoicing, timely collections, and clear communication across departments.

The team emphasizes collaboration, problem-solving, and process improvements to drive payment accuracy. Responsibilities include account reconciliation, responding to inquiries, and supporting other accounting duties as needed.