Remote Bilingual Legal Aide — French & Client Support

Cochraneontario; Northeastern Ontario; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

Legal Aid Ontario is recruiting for a Remote-Legal Aide Ontario-French Bilingual Client Service Representative. The role centers on delivering high-quality client support from home, assisting callers, and guiding them through LAO services in both French and English.

The incumbent will use PeopleSoft and standard office tools, maintain accurate case details, and refer clients to appropriate legal resources when needed, while upholding equity, inclusion, and professional conduct.

Qualifications

• French/English bilingual required.
• Experience with PeopleSoft and Microsoft Office.
• Ability to handle distressing or traumatic content professionally.
• Strong verbal and written communication with empathy.
• Knowledge of public legal information is helpful.

Responsibilities

• Assist callers in a contact centre environment and provide information.
• Access client information through PeopleSoft and other systems.
• Provide Public Legal Information and route callers through LAO services.
• Enter and maintain case details in databases for future reference.
• Refer applicants to alternative legal resources and services when appropriate.
• Respond to queries and complaints professionally and empathetically.
• Handle emotionally charged situations with care.

Skills

Verbal communication

Written communication

Empathy

Multitasking

Problem solving

Tools

PeopleSoft

Microsoft Office

Job description

Legal Aid Ontario is recruiting for a Remote-Legal Aide Ontario-French Bilingual Client Service Representative. The role centers on delivering high-quality client support from home, assisting callers, and guiding them through LAO services in both French and English.

The incumbent will use PeopleSoft and standard office tools, maintain accurate case details, and refer clients to appropriate legal resources when needed, while upholding equity, inclusion, and professional conduct.