Bilingual Front Desk & Casework Assistant

Community Legal Services of Ottawa | Services juridiques communataires d'Ottawa; Ottawa; On-site; CAD 45,000 - 55,000; Full time

Job summary

Community Legal Services of Ottawa / Services juridiques communautaires d’Ottawa (CLSO) is seeking a Bilingual Reception and Casework Support Assistant for a full-time, 100% in-person role. The position is shared with BLAC, with two days at the CLSO west office and three days at the BLAC/CLSO offices in Ottawa.

The successful candidate will handle front desk duties, client intake, referrals, and administrative support for caseworkers while providing compassionate service in a bilingual

Qualifications

• French capacity required.
• Excellent client service and professionalism.
• Experience in an office environment.
• Strong oral and written communication skills.
• Experience responding sensitively to vulnerable clients’ needs.

Responsibilities

• Front desk duties including answering and routing calls, initial client contact, intakes, referrals, and opening the office each day.
• Provide general administrative support for caseworkers: faxing, photocopying, filing, correspondence, document drafting, scheduling meetings, interpretation requests, and managing documents.
• Accurately record client intake details and referrals in the clinic management system.
• Other duties as assigned.

Skills

French fluency

Excellent client service

Office environment experience

Oral and written communication

Sensitivity to vulnerable clients

Multi-tasking

Teamwork

Computer skills (MS Office & Adobe)

Independent work

Adaptability to new tasks/policies

Non-profit/community clinic experience

Job description

Community Legal Services of Ottawa / Services juridiques communautaires d’Ottawa (CLSO) is seeking a Bilingual Reception and Casework Support Assistant for a full-time, 100% in-person role. The position is shared with BLAC, with two days at the CLSO west office and three days at the BLAC/CLSO offices in Ottawa.

The successful candidate will handle front desk duties, client intake, referrals, and administrative support for caseworkers while providing compassionate service in a bilingual