Bilingual Associate Manager, CAF LTD

Skillhub Solutions Inc.; Quebec; Remote; CAD 71,000 - 119,000; Full time

Job summary

Manulife is hiring a Bilingual Associate Manager for its CAF LTD team in Canada. This remote role guides a team of case managers handling disability claims and supports veterans transitioning to civilian life.

The position emphasizes leadership, bilingual communication, and strong analytical skills; experience with CAF LTD claims and health-related absences is a plus.

Qualifications

• 2–3+ years of supervisory or people leadership experience.
• Knowledge of Group Disability claims, adjudication, and case management.
• Bilingual English and French; in Québec, both languages are required to support clients in other provinces.
• Experience coaching, mentoring, training, and developing employees.
• Knowledge of medical terminology and functional abilities.
• Strong analytical, decision-making, and relationship-building skills.
• Post-secondary education, preferably in health sciences, and proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Lead, coach, mentor, and support a team of Case Managers.
• Manage workflow, performance, and staffing activities.
• Promote effective disability and case management practices.
• Provide guidance on complex claims and technical issues.
• Conduct quality reviews and identify opportunities for improvement.
• Build relationships with plan members and internal and external partners.
• Support positive business, service, and client outcomes.

Skills

Team leadership

Disability claims knowledge

Bilingual (English & French)

Coaching & mentoring

Analytical skills

Relationship building

Microsoft Word

Excel

Outlook

Education

Post-secondary education in health sciences

Tools

Microsoft Word

Excel

Outlook

Job description

Remote - QC Full-time CA$71,475 - CA$119,125 / year

Manulife is hiring a Bilingual Associate Manager for its Canadian Armed Forces Long Term Disability (CAF LTD) team. The team supports veterans medically released from the Canadian Armed Forces as they transition to civilian life and consider returning to employment.

Responsibilities

• Lead, coach, mentor, and support a team of Case Managers.
• Manage workflow, performance, and staffing activities.
• Promote effective disability and case management practices.
• Provide guidance on complex claims and technical issues.
• Conduct quality reviews and identify opportunities for improvement.
• Build relationships with plan members and internal and external partners.
• Support positive business, service, and client outcomes.

Qualifications

• 2–3 or more years of supervisory or people leadership experience.
• Knowledge of Group Disability claims, adjudication, and case management.
• Bilingual English and French; in Québec, both languages are required to support clients in other provinces.
• Experience coaching, mentoring, training, and developing employees.
• Knowledge of medical terminology and functional abilities.
• Strong analytical, decision-making, and relationship-building skills.
• Post-secondary education, preferably in health sciences, and proficiency with Microsoft Word, Excel, and Outlook.

Experience with CAF LTD claims, Manulife LTD processes, Group Disability claims, health-related absences, or relevant insurance courses and designations is an asset.

Salary range: CAD $71,475–$119,125 per year. Incentive compensation may also be available.