Bilingual Disability Claims Manager (13-Month)

Manion-Wilkins-; Toronto; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

3 weeks vacation

Flex days

Wellness programs

Employee education program

Comprehensive benefits

Job summary

Manion is seeking a Bilingual Disability Case Manager for a 13-month contract to adjudicate disability claims and support clients with clear communication. The role reports to the Manager, Disability Department and emphasizes confidentiality, accuracy, and empathy across processes.

The candidate should have a post-secondary health sciences qualification and 4 years in disability case management, with asset designations. Flexible in-office or remote work options are acknowledged.

Qualifications

• Post-secondary diploma or degree in Health Sciences or related discipline.
• Insurance/industry designations considered an asset (CEBS, LOMA, ALHC, CDMP, CRTWC).
• 4 years of disability industry or case management related work experience.

Responsibilities

• Process and adjudicate short- and long-term disability claims, determine eligibility, and calculate earnings and benefits.
• Conduct telephone interviews to gather key information and request medical documentation as needed.
• Maintain accurate, confidential claims documentation and adhere to privacy regulations.
• Adhere to department turnaround times for claims adjudication and support client relations.
• Explain coverage details, next steps, and client responsibilities clearly to claimants.
• Build strong working relationships with unions and employers and resolve complaints.
• Review claims holistically and propose workable solutions within policy guidelines.
• Identify inefficient processes and collaborate with management on improvements.

Education

Post-secondary diploma or degree in Health Sciences or related discipline

Job description

Manion is seeking a Bilingual Disability Case Manager for a 13-month contract to adjudicate disability claims and support clients with clear communication. The role reports to the Manager, Disability Department and emphasizes confidentiality, accuracy, and empathy across processes.

The candidate should have a post-secondary health sciences qualification and 4 years in disability case management, with asset designations. Flexible in-office or remote work options are acknowledged.