Remote Account Growth & Retention Manager

Blacksmith Agency LLC; Winnipeg; Remote; CAD 128,000 - 200,000; Full time

Job summary

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Account Growth Manager you own an established book of recurring agency clients, retaining them and growing revenue.

You will collaborate with strategists and delivery teams to present one clear voice to clients, while sustaining a seven-figure annual quota across retention and upsells. This is a base plus commission role with a 50/50 split.

Qualifications

• Agency account management experience in marketing, digital, creative or advertising.
• Proven track record of keeping clients and selling them more work with measurable figures.
• Comfort with quota responsibility.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Retention across your book: the relationship, the renewal and the early warning when an account is drifting.
• Upsells and expansion: finding the next project inside each client and selling it.
• A seven-figure annual quota across retention and upsells.
• Working with the strategists and delivery team who run the work, so the client hears one clear voice.

Skills

Agency account management

Client retention

Upselling

Quota carrying

Clear communication

Job description

Blacksmith Agency is a remote digital agency delivering paid media, SEO, CRO and web services for marketing-led brands. As Account Growth Manager you own an established book of recurring agency clients, retaining them and growing revenue.

You will collaborate with strategists and delivery teams to present one clear voice to clients, while sustaining a seven-figure annual quota across retention and upsells. This is a base plus commission role with a 50/50 split.